Jennifer Nolan

Location Manager

First Student/First Group

Multiple, Vermont

03.2001 - Current

Negotiated contracts with RFD and AGM. Providing accurate data for CAT models and operational items. Solid margins.
Customer survey scores consistently average 9.5.
University and student transportation service provider.
Support directives of staff performing repairs and maintenance to equipment, vehicles, and facilities. Gold shops. ASE cert technicians.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Cultivating growth in location team.
Created plans and communicated deadlines to ensure reporting, as well as AP/AR were completed on time.
Managed team of 60-180 employees at multiple locations, overseeing hiring, training, and professional growth of employees. Employee survey excellent percentile. Supported other locations on interim or collaborating basis.
Conducted EEO/Employee Relations/Employee Complaint investigation.
Ensure locations are following all Local, State and Federal employment laws. Relationships with OSHA, DOL, FMCSA, DOT regulating government entities.
Review and maintains employment records with DMO, DOT and DMV.
Process and approve/deny employees requests for leave of absence.
Process and administrate requests for FMLA and other requested leave.
Supports and/ or coordinates onboarding training for new employees.
Negotiated contracts with union, grievance resolution and arbitration experience.
Proficient in MS Word and Excel as well as other necessary software programs, including but not limited to routing (versatrans, transfinder) and payroll that are in use.
Knowledgeable in recruiting and onboarding new employees as well as following up with junior employee satisfaction.
Conduct HR duties at location level with Regional and Corporate support.
Coordinate employee fit for duty and return to work action.
Conduct exit interviews and terminations when needed.