JENNIFER NOORIS
San Diego,CA
Summary
Innovative strategist with a distinguished career driving operational excellence, enhancing client satisfaction, and implementing strategic solutions. Proven expertise in departmental management, process optimization, and cross- functional collaboration. Accomplished in developing and delivering training programs. EdD holder in Education Leadership and Management.
Overview
14
14
years of professional experience
Work History
Associate Director of Student Finance
Alliant International University
San Diego, CA
03.2014 - Current
- Spearheaded the design and implementation of comprehensive departmental policies and procedures, resulting in highly efficient operations
- Manage and synchronize complex online bookings calendar, email correspondence, and scholarship inquiries, ensuring prompt and effective student responses
- Oversaw the configuration of the payment portal and webpages for both the Student Finance Officers and student app, ensuring seamless functionality
- Orchestrate the precise management of the payment plan portal, ensuring accuracy and effectiveness in student plans
- Cultivate a motivated team by setting clear objectives and delivering targeted performance management to staff members
- Resolve escalated student service issues promptly, offering effective solutions that maintained high levels of satisfaction
- Lead recruitment endeavors, successfully integrating and training new Student Finance Officers enhancing team competence
- Collaborate closely with vendors, vendor tech support, and IT to optimize system efficiency, driving improved operations
- Conduct comprehensive training sessions on finance-related topics for over 50 staff, faculty, and students across the university.
Student Account Specialist / Borrower Support Coordinator
Alliant International University
San Diego, CA
04.2017 - 09.2019
- Successfully achieved a substantial reduction in the annual cohort default rate, decreasing it from 3.3 to an impressive 0.7 through strategic loan default prevention techniques
- Crafted and implemented comprehensive federal student loan repayment training, significantly enhancing the financial aid team's expertise and effectiveness
- Pioneered the introduction of a new student welcome week, driving improved financial literacy awareness and empowering students with vital knowledge
- Meticulously managed student accounts, overseeing critical aspects such as tuition payments and effective resolution of account issues, leading to a notable 2.5% reduction in overdue payments
- Provided personalized, one-on-one assistance to students regarding their accounts, delivering expert guidance and counseling to more than 800 students annually
- Demonstrated exceptional responsiveness by addressing borrower inquiries related to loan consolidation, deferments, forbearances, and repayment, both through telephone interactions and online customer service portal.
Graduate University Advisor
Ashford University
San Diego, CA
09.2009 - 12.2013
- Spearheaded the recruitment of online students for a diverse range of six graduate programs, contributing to the growth and vitality of the institution
- Assiduously verified enrollment status and meticulously assessed student eligibility for admissions, ensuring accurate and compliant admissions processes
- Demonstrated a proactive approach by closely monitoring student success during their initial four classes, leading to improved student retention rates
- Played a pivotal role in facilitating team training, effectively imparting knowledge, and expertise to new admission counselors within the graduate division
- Excellently served as a dedicated Graduate Admissions Counselor, providing tailored guidance and support to prospective students throughout their admissions journey.
Associate Director of Admissions
Alliant International University
- Innovatively developed and executed recruitment strategies that not only fostered enhanced diversity but also led to notable improvements in retention rates
- Conducted thorough and insightful research, adeptly compiling, and presenting statistical data related to enrollment management
- Orchestrated highly successful recruitment endeavors, spanning a wide array of local and national venues, including receptions, conferences, and college fairs
- Skillfully organized on-campus events, including engaging open houses, informative webinars, and impactful receptions designed specifically for newly admitted students
- Assumed a pivotal role in the meticulous selection and comprehensive training of new professional staff members, contributing to a capable and efficient team
- Conceptualized and flawlessly executed the groundbreaking 'Get AMP'd' Admissions Mentoring Program, showcasing your innovative approach to staff support
- Delivered personalized, attentive counseling, and exemplified top-tier customer service to prospective students using diverse mediums, including telephone, email, and in-person campus visits.
Senior Admissions Counselor
Alliant International University
- Collaboratively devised strategic inbound and outbound marketing initiatives alongside the VP of Marketing, VP of Admission, and Director of Admissions, contributing to comprehensive enrollment strategies
- Pioneered the foundational platform for the Directors of Partner Development department, facilitating efficient collaboration and communication
- Meticulously managed and monitored deferred enrollments and wait-listed applicants, ensuring optimal utilization of enrollment resources
- Conducted in-depth analysis of the admissions student lifecycle, providing crucial insights that enabled accurate forecasting for all programs
- Actively participated in recruitment fairs, conventions, and conferences, effectively representing the institution, and cultivating valuable connections within the industry.
CSPP Admissions, Recruiting and Special Projects Coordinator
- Thoroughly reviewed and meticulously processed all CSPP admissions applications for both the San Diego and Irvine campuses, ensuring precise and efficient application management
- Skillfully conducted insightful phone and in-person interviews with prospective students, effectively gauging their suitability and enthusiasm for the programs
- Coordinated and orchestrated student interview days in collaboration with CSPP Program Directors, Faculty, and Advisors, ensuring a seamless and organized experience
- Leveraged comprehensive data analysis to assess CSPP data across all six campuses, actively contributing to informed decision-making processes
- Actively participated in weekly reporting and forecasting meetings alongside the CSPP Director of Admission and CSPP Program Directors, providing valuable insights into admissions trends and strategies
- Fostered and nurtured strategic partnerships and pipeline relationships with universities and professional organizations, enhancing the institution's reach and influence.
Education
Doctor of Education (EdD) in Education Leadership and Management -
AMP'dforbearanceAlliant International University
05.2019
Master of Arts in Psychology with a Specialization in Educational Leadership -
University of the Rockies
01.2013
Master of Arts in Education with a Specialization in Early Childhood Education -
Ashford University
01.2011
Bachelor of Arts in Psychology Minor Criminal Justice -
Weber State University
01.2004
References
Upon Request
Timeline
Student Account Specialist / Borrower Support Coordinator
Alliant International University
04.2017 - 09.2019
Associate Director of Student Finance
Alliant International University
03.2014 - Current
Graduate University Advisor
Ashford University
09.2009 - 12.2013
Associate Director of Admissions
Alliant International University
Senior Admissions Counselor
Alliant International University
CSPP Admissions, Recruiting and Special Projects Coordinator
Doctor of Education (EdD) in Education Leadership and Management -
AMP'dforbearanceAlliant International University
Master of Arts in Psychology with a Specialization in Educational Leadership -
University of the Rockies
Master of Arts in Education with a Specialization in Early Childhood Education -
Ashford University
Bachelor of Arts in Psychology Minor Criminal Justice -
Weber State University
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