Jennifer Norris
Charleston,SC
Summary
Forward-thinking Administrative Assistant bringing over 10 years of expertise in customer service for coffee sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Oracle, macOS and Microsoft Office Suite.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant Manager
Muddy Waters Coffee
06.2016 - Current
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
- Communicated with team members to enforce deadlines and quality standards.
- Facilitated team productivity by providing strong leadership and surmounting challenges.
- Worked closely with vendors to optimize supply chain processes for efficient and cost-effective deliveries.
Assistant Manager
Biggby Coffee
02.2008 - 05.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Associate of Arts -
Trident Technical College
Charleston, SCHigh School Diploma -
Summerville High School
SummervilleSkills
- Workflow Analysis
- High attention to detail
- Expert Multitasking
- Proficient Customer Service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Project Management, Google Career Certificate - 2022
Timeline
Administrative Assistant Manager
Muddy Waters Coffee
06.2016 - Current
Assistant Manager
Biggby Coffee
02.2008 - 05.2016
Associate of Arts -
Trident Technical College
High School Diploma -
Summerville High School
- Project Management, Google Career Certificate - 2022
Similar Profiles
JENNIFER NORRISJENNIFER NORRIS
Assistant Manager at Muddy Waters CoffeeAssistant Manager at Muddy Waters Coffee
Jeff DesaugusteJeff Desauguste
Line Cook at Jbyrd's Muddy WatersLine Cook at Jbyrd's Muddy Waters
Josie BiermaierJosie Biermaier
Barback at Muddy Waters Bar And GrillBarback at Muddy Waters Bar And Grill