Rosemary Lopez

• Conduct studies of operational, service, and programmatic activities including workflow, organizational structure, operating procedures, space utilization, equipment usage, and staffing patterns; develop reports and recommendations for appropriate action based on the analysis of collected data.
• Develop written procedures to clarify or describe standard practices; design or improve forms to expedite procedures; coordinate the publication and dissemination of procedures; review present and pending legislation to determine effect on departmental operations and programs.
• Assist in the preparation of grant applications; participate in various meetings and present and/or gather data to assist management in making administrative and operational decisions; prepare a variety of records, reports, and correspondence.
• Direct, and evaluate subordinate clerical and technical personnel in the performance of routine tasks.

• Prepared, developed, and implemented, education materials for the Department of Public Health, Injury Prevention services for the community.
• Researched health information and prepared pamphlets, and brochures for various community events
• Created curriculum and delivered presentations virtually and orally on various curriculums for Injury prevention services such as, Safe Routes for All, Pedestrian/Bicycle Safety, Child Passenger Safety, Teenage suicide prevention and overdose awareness programs.
• Established and maintained relationships with elementary, middle, and high schools countywide and provided them with community resources.
• Coordinated and conducted virtual and in person suicide awareness workshops for parents and staff community members.
• Attended and assisted with contactless health fairs and special events to promote the Injury Prevention Services Branch programs.
• Developed Agenda's, meeting minutes, flyers as needed for the Upstream Committee Coalition and maintained its members.
• Established and maintained effective working relationships with team members.
• Gathered data and statistics from our completed grant objectives to submit at the end of the year reporting for final grant completion

• Initiated the success of company events from pre-event to post-event and worked closely with event promoters/ attendees to ensure company sales were reached and product was highlighted.
• Planned and managed event logistics, registration guest, designed programs, catering and marketing materials.
• Implemented budget requests, monitoring all budget expenditures, and tracking expenses for clients and company.
• Ensured all projects adhered to ADA compliance and accommodations and was responsible for obtaining event permits and contracts.

• Hired, managed, trained, scheduled, and worked on team building with staff.
• Standardized daily operations, membership sales, client retention, customer service, staff management, and the overall profitability of the location.
• Presented company programs and products to prospects and maintained high membership and merchandise sales.
• Tracked and monitored sales reports and assisted with delivery of products to new, existing, and potential clients.

• Provided exceptional customer service, problem solving and troubleshooting issues with customers.
• Activated accounts and provided customers with new offers and phone plans based on their needs.
• Prepared agreements and sales reports for upper management.
• Collaborated with my team to reach monthly sales KPI’S.

• Demonstrated superior product knowledge in assisting customers with nutritional information based on their needs.
• Answer product-based questions using knowledge from GNC training and merchandising information.
• Managed cash and check transactions, processed returns, and exchanges
• Exceeded weekly and monthly assigned sales goals, while maintaining individual goals.
• Performed register store open/close functions, bank deposits and ensure adherence to policies and procedures.
• Provided new staff with training on policy, product and sales.

• Managed after school program for K-5 children and supervised a team of 6 employees, assigned daily/weekly tasks and responsible for training new employees.
• Tutored and supervised children
• Created planned activities and established detailed behavioral communication reports of children for their parents.