Jennifer Norris
Weirsdale,FL
Summary
Dedicated and skilled RN with over 15 years of diverse nursing experience, including critical care, home health, and case management. Proven ability to develop individualized care plans and improve patient satisfaction through compassionate education and support.
Overview
24
24
years of professional experience
Work History
RN Care Navigator
Humana
Orlando, FL
07.2021 - Current
- Collaborated with interdisciplinary teams to develop individualized care plans for high risk patient.
- Educated patients and families on health management, promoting adherence to treatment regimens and preventive care.
- Conducted comprehensive assessments to evaluate patient needs, facilitating effective communication among healthcare providers.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Educated family members and caregivers on patient care instructions.
- Implemented quality improvement initiatives, enhancing patient outcomes through evidence-based practices.
Account Executive
Kindred At Home Home Health
The Villages, FL
03.2020 - 07.2021
- Developed and maintained strong relationships with clients, enhancing customer satisfaction and retention.
- Conducted market analysis to identify potential growth opportunities and inform strategic sales initiatives.
- Trained and mentored junior staff on best practices in account management and client interaction techniques.
- Led cross-functional meetings to align sales strategies with operational goals, fostering collaboration across departments.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Home Health RN Case Manager
Kindred At Home Home Health
The Villages, FL
08.2016 - 03.2020
- Coordinated patient care plans with interdisciplinary teams to enhance service delivery and outcomes.
- Assessed patient needs and developed individualized care strategies to improve health management.
- Monitored patient progress, adjusting care plans based on clinical findings and patient feedback.
- Educated patients and families on disease management, medication adherence, and lifestyle modifications.
- Managed case loads efficiently while ensuring compliance with regulatory standards and best practices.
- Trained and mentored new nursing staff on case management protocols and documentation procedures.
- Managed complex caseloads efficiently by prioritizing tasks, delegating responsibilities to support staff, and maintaining detailed records.
- Expedited wound healing using advanced wound care techniques such as negative pressure therapy or hydrocolloid dressings when appropriate.
- Reduced hospital readmissions through diligent monitoring of patients'' progress and timely interventions in-home settings.
- Improved medication adherence through thorough education on drug administration, interactions, and potential side effects.
- Promoted a safe living environment for patients by conducting thorough home safety evaluations and recommending necessary modifications or equipment upgrades.
- Increased patient satisfaction by providing compassionate care, addressing concerns, and advocating for their needs.
- Facilitated timely referrals to specialists or other healthcare professionals when necessary to address patient needs effectively.
- Coordinated multidisciplinary team meetings regularly to discuss complex cases, share best practices, and develop collaborative solutions for challenging patient situations.
ICU Nurse
Florida Hospital Deland
DeLand, FL
09.2007 - 08.2016
- Delivered high-quality patient care in critical situations, ensuring safety and comfort for all ICU patients.
- Collaborated with interdisciplinary teams to develop and implement effective patient care plans.
- Monitored vital signs and administered medications according to established protocols and physician orders.
- Trained and mentored junior nursing staff in best practices for critical care management.
- Conducted thorough assessments, documenting changes in patient conditions to inform clinical decisions.
- Assisted in emergency procedures, maintaining composure under pressure to stabilize patients effectively.
- Managed critical care patients with complex medical conditions, providing compassionate care and support to families.
- Facilitated smooth patient transfers between units by collaborating with other healthcare professionals, ensuring continuity of care throughout the hospital stay.
- Served as a liaison between physicians, family members, and patients on complex end-of-life decisions within the intensive care unit.
- Provided emotional support to patients'' families while maintaining open lines of communication regarding treatment plans and progress updates.
- Improved patient care outcomes, diligently following up on treatment efficacy and adjusting plans as necessary.
- Enhanced patient care with critical thinking and swift decision-making during emergencies.
- Ensured rigorous adherence to infection control standards, significantly lowering cross-contamination risks.
- Maintained detailed patient records to ensure continuity of care and compliance with legal requirements.
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
MA
Central Florida Medical Associates
DeBary, FL
05.2002 - 09.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Education
Associate of Science - Nursing
Daytona State College
Daytona Beach, FL12-2009
High School Diploma -
Seminole High School
Sanford, FL06-1990
Skills
- Direct patient care
- Documentation and charting
- Patient assessments
- Strong clinical judgment
- Patient education and counseling
- Patient and family advocacy
- Compassion and empathy
- Care plan development
- Licensed RN
- Precepting
- Team coordination
- Diabetes management
- Chronic disease management
- Diabetes and nutrition education
- Emotional awareness
- Hospice and palliative care discussions
- Case management
Timeline
RN Care Navigator
Humana
07.2021 - Current
Account Executive
Kindred At Home Home Health
03.2020 - 07.2021
Home Health RN Case Manager
Kindred At Home Home Health
08.2016 - 03.2020
ICU Nurse
Florida Hospital Deland
09.2007 - 08.2016
MA
Central Florida Medical Associates
05.2002 - 09.2007
Associate of Science - Nursing
Daytona State College
High School Diploma -
Seminole High School