Lisa Leader
Adrian,Michigan
Summary
Accomplished RN Care Navigator and healthcare leader with ProMedica, recognized for enhancing patient satisfaction and effectively identifying risks. Successfully spearheaded initiatives that reduced hospital readmissions while advancing patient education. Expertise in operational efficiency and collaborative team management has led to significantly improved healthcare outcomes. Committed to fostering a patient-centered environment through innovative care strategies.
Overview
39
39
years of professional experience
Work History
RN Care Navigator
ProMedica Physicians Group
Toledo, Ohio
01.2023 - Current
- Work with patients encouraging commitment and adherence to medical treatment, educating them on medical conditions and treatment options, medication management, and assist them in making informed healthcare decisions
- Navigated a panel of 35-40 high risk patients
- Decreased hospital readmissions
- Decreased ED visits
- Advanced care planning
Manager of Risk, Patient Safety & Patient Experience
ProMedica Charles & Virginia Hickman Hospital
Adrian, MI
01.2016 - 01.2022
- Performed ongoing risk assessment across the entire hospital
- Held accountable for retrieving records, scheduling staff, organizing rooms, and supporting external legal counsel
- Supervised and supported the Root Cause Analysis (RCA) team in discovering, and presenting events for analysis, investigating incident, interviewing involved parties, risk scoring and planning appropriate actions to prevent recurrence
- Facilitated hospital-wide staff education by summarizing lessons learned from Root Cause Analysis events
- Organized & led Patient Safety meetings as well as assisted with training Patient Safety Coaches
- Developed & implemented the Patient Family Advisory Council (PFAC)
- Served in an EMR, (electronic medical record), Champion capacity
- Assisted in leading day-to-day operations for the facility while serving as the Administrator-On-Call
- Determined ways to reduce risk and improve patient safety in collaboration with physicians and leadership
- Precisely examined EHR records to identify areas of vulnerability
- Addressed and resolved concerns and grievances of patients and their families by providing satisfactory resolutions while working as a patient advocate and liaison
Director, Manager, and Obstetrical Nurse Educator, Maternal-Newborn Health
ProMedica Bixby & Herrick Hospital
Lenawee County, MI
01.1986 - 01.2016
- Delivered excellent care to antepartum, intrapartum, and post-partum patients, as well as provided healthy and sick newborns with bedside care
- Provided leadership and delivered educational guidance on all aspects of childbirth education
- Developed and directed orientation program and curriculum, case reviews, and annual competencies while serving in the capacity of an Obstetrical Nurse Educator
- Championed staff to examine patient satisfaction data, create and implement action plans developed collaboratively to improve patient care
- Formed, regulated, and updated evidence-based policies and procedures
- Created unit budget as well as ongoing analysis and addressing all variances
- Prepared childbirth education curriculum for birthing preparation, post-partum and newborn care, early pregnancy, sibling classes, and smoking cessation
- Spearheaded and directed 50 employees in performing day-to-day operations
- Championed staff in accomplishing successful surveys for The Joint Commission (TJC) & Healthcare Facilities Accreditation Program (HFAP)
- Led and assisted all hospital personnel in implementing a highly effective EMR (McKesson and EPIC) within ProMedica Health System as a facility-wide EMR Champion
- Successfully implemented monthly Fetal Monitor Strip education
Education
Bachelor of Science - Organizational Management (Management of Health Care System Endorsement)
Spring Arbor University
Jackson, MIRegistered Nurse Diploma -
Bronson School of Nursing & Western Michigan University
Kalamazoo, MISkills
- Enhancing Patient Satisfaction
- Risk Identification
- Patient Engagement
- Operational Efficiency Oversight
- Data Analysis & Reporting
- Collaborative Team Management
- Educational Program Development
- Results-Oriented Goal Planning
- Policy Creation
- Risk Assessment Expertise
- Effective Negotiation
- Compassion and empathy
- Nursing informatics
- Clinical judgment
- Discharge coordination
- Precepting
- Nursing staff leadership
- Culturally-sensitive care
- Family and patient support
- VFC regulations
- Data collection
- Obstetrics and gynecology
- Newborn education
- SBAR communication
- Patient education and counseling
References
References available upon request.
Timeline
RN Care Navigator
ProMedica Physicians Group
01.2023 - Current
Manager of Risk, Patient Safety & Patient Experience
ProMedica Charles & Virginia Hickman Hospital
01.2016 - 01.2022
Director, Manager, and Obstetrical Nurse Educator, Maternal-Newborn Health
ProMedica Bixby & Herrick Hospital
01.1986 - 01.2016
Bachelor of Science - Organizational Management (Management of Health Care System Endorsement)
Spring Arbor University
Registered Nurse Diploma -
Bronson School of Nursing & Western Michigan University
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