Jennifer Norris
Tucson,AZ
Summary
Thank you for taking the time to review my resume.
As a recent graduate with foundational knowledge in Phlebotomy and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.
I am a very detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
20
20
years of professional experience
Work History
Office Manager
Coast to Coast HVAC-R, LLC
01.2023 - Current
- Manage front office and incoming phone calls, emails, vendors, develop organizational procedures and systems for company personnel, including filing, billing, accounts payable and receivable, pay bills, make deposits, payroll (ADP), and scheduling.
- Improve employee and client retention rates through active communication and problem-solving efforts.
- Project manager for small and medium-sized projects as, Provide HR support to personnel.
- Obtain purchasing quotes and complete purchase order.
Office Manager
All Arizona Heating & Cooling, LLC
03.2016 - 11.2022
- Manage front office and incoming phone calls, emails, vendors, develop organizational procedures and systems for company personnel, including filing, billing, accounts payable and receivable, pay bills, make deposits, payroll (ADP), and scheduling.
- Improve employee and client retention rates through active communication and problem-solving efforts.
- Project manager for small and medium-sized projects as, Provide HR support to personnel.
- Obtain purchasing quotes and complete purchase order.
Project Manager
ITSA Contracting, LLC
05.2013 - 08.2015
- Meet with and coordinated customers project, order product, schedule vendors, A/P & A/R, collections, etc.
Front Desk Supervisor/ A/R / Admin. Asst.
Randolph Park Hotel & Suite
11.2009 - 01.2011
- My Duties include Supervising a staff of ten people, Customer Service, answering phones, Making Reservation, Checking In, and Checking out our Guest, Scheduling Front Desk Agents, Time Management for all Employees, training new Employees, Employee Counseling, covering shifts as needed, resolve any complaints from Guest or Employees.
- Accounts Receivable for in House and Direct Bill Accounts, Prepare Bank Deposit, Collections.
- Sales Department Booking Events, answering calls, Ordering food, alcohol and any other items needed for our Catered Events, Arranging Security for all Catered Events, Contracts.
- Two days out of the work week I work in the Administration Dept.
Office Manager/Owner
Palace Cooling & Heating
07.2007 - 09.2009
- Account Payable, Account Receivable, Scheduling appointments, Time tracking, interviewing possible employees, all administrative duties, Data Entry, Interacting with Vendors, Clients, and Sub-Contractors, answering phones, Filing, Problem solving, Advertising, Staff supervision, and Ordering materials as needed.
Accounts receivable, Accounts payable clerk
Mister Car Wash Corp Office
08.2006 - 06.2007
- Post payment to invoices, Report unclaimed property to the state, daily audits of all 50 car-washes, & Lubes two convent stores, running monthly reports for comparison monthly and for yearly comps.
- Post fuel usage from Shell/Texaco allocates payments to locations.
- Record credit card information and send it to the company for payment.
- Take care of location needs as they arise.
- Reconciliation of Accounts
Education
Certificate of Phlebotomy Training - Phlebotomy
Phlebotomy Specialists
Tucson, AZ02-2026
GED -
Pima Community College
Tucson, AZ07-2005
No Degree - Accounting And Finance
Pima Community College
Tucson, AZ02-2005
Skills
- Office management
- Organizational skills
- Customer service
- Data entry
- Customer relations
- Scheduling and calendar management
- Document management
- Relationship building
- Scheduling
- Scheduling coordination
- Project management
- Time management
- Problem-solving
- Attention to detail
- Multitasking and organization
Timeline
Office Manager
Coast to Coast HVAC-R, LLC
01.2023 - Current
Office Manager
All Arizona Heating & Cooling, LLC
03.2016 - 11.2022
Project Manager
ITSA Contracting, LLC
05.2013 - 08.2015
Front Desk Supervisor/ A/R / Admin. Asst.
Randolph Park Hotel & Suite
11.2009 - 01.2011
Office Manager/Owner
Palace Cooling & Heating
07.2007 - 09.2009
Accounts receivable, Accounts payable clerk
Mister Car Wash Corp Office
08.2006 - 06.2007
Certificate of Phlebotomy Training - Phlebotomy
Phlebotomy Specialists
GED -
Pima Community College
No Degree - Accounting And Finance
Pima Community College