Hi, I’m
Jennifer Northup
Gallipolis,OH
Summary
Well-qualified HR Operations Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
years of professional experience
Work History
General Electric
HR Operations Generalist
08.2018 - Current
Job overview
- Assist with over 100 Compliance Investigations including background on concern raised and closing out cases with appropriate action.
- Completed over 5000 transactions for Employees in Workday
- Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and GE policy requirements
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies
- Resolved employee complaints and grievances successfully through mediation and collaboration
- Collaborated with managers to identify and address employee relations issues
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations
General Electric
KYC Service Delivery Manager (Bubble Assignment)
05.2018 - 08.2018
Job overview
- Leading the onsite KYC team in Cincinnati while overseeing 20+ team members abroad
- Overseeing over 150 reports processed and ensure accuracy for stakeholders
- Review Risk assessments completed and provide feedback to business leaders
- Migrate work from the Business to Global Operations (establish cost, additional team members, SLA, etc.)
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff
- Coordinated and led internal and external site team meetings
- Managed third-party contracts to drive delivery of required services
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times
General Electric
Onboarding Due Diligence Analyst
10.2015 - 05.2018
Job overview
- Perform Customer verification; document and escalate exceptions; monitor for timely resolution
- Complete compliance checks on prospective customers, related parties, investors and suppliers
- Conduct research using 3rd party solutions to identify potential risk issues
- Analyze relationships and business activities to determine AML and reputational risk issues
- Assess and advise business and compliance leadership of identified risk issues
- Researched and verified parties involved in suspicious activities and transactions against various databases such as LexisNexis and World-Check
- Used transactional and customer records, external data and publicly available information to identify suspicious or unusual activity
- Interacted with compliance representatives to assess potential unusual activity
Education
University of Cincinnati - College of LawCincinnati, OH
Master of Legal Studies
05.2025
University of CincinnatiCincinnati, OH
Bachelor of Arts from Communication And Public Relations
08.2012
Skills
- Leadership
- Employee Relations
- Compliance Minded
- Project Management
- Initiative and Problem solving Abilities
- Risk Management
- Manager Coaching and Training
- HRIS Applications
- Conflict Resolution Tactics
- Employee Onboarding
- HR Information Systems
- Complex Problem-Solving
- Analytical and Critical Thinking
- Confidential Document Control
- Employment Data Tracking
- Workforce Improvements
- Adaptable to Changing Conditions
- Human Resources Management Systems
- HR Support
Timeline
HR Operations Generalist
General Electric
08.2018 - Current
KYC Service Delivery Manager (Bubble Assignment)
General Electric
05.2018 - 08.2018
Onboarding Due Diligence Analyst
General Electric
10.2015 - 05.2018
University of Cincinnati - College of Law
Master of Legal Studies
University of Cincinnati
Bachelor of Arts from Communication And Public Relations
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