Theresa Colina-Ramirez

Successfully demonstrated versatility in HR functions: overseeing payroll processes, coordinating onboarding and offboarding, managing HR systems and data, and administering leave of absences.

• Managed review and approval of payroll for 500 employees
• Provided support and advice to employees regarding questions about benefits
• Coordinated tasks to streamline new employee integration process, orchestrating seamless onboarding experiences
• Successfully handled LOA/FMLA absences, displaying expertise in managing short-term disability claims

Ensured consistent and reliable support for Amazon employees facing COVID-19 impact by promptly responding to their inquiries over the phone and via web cases.

• Performed as vital contributor at Amazon COVID Resource Call Center, efficiently managing incoming calls and emphasizing exceptional customer service
• Ensured Amazon employees received exact, dependable, and timely guidance on matters concerning their COVID-related absence and claims
• Offered support and guidance on Amazon COVID LOA process, demonstrating in-depth knowledge of policies, regulations, and procedures
• Utilized critical thinking skills in evaluating and approving COVID-related absence claims for compliance with both internal policies and external regulations

Facilitated change management processes during Sedgwick acquisition (April 2018) ensuring smooth transition for affected employees.

• Effectively addressed range of employee relations matters, including understaffing, disputes, disciplinary procedures, and terminations.
• Ensured alignment of employment, compensation, and employee relations for subordinates with company goals
• Advised managers on company policies and HR best practices, promoting culture of compliance and excellence
• Provided guidance to staff regarding FMLA and leave of absence protocols
• Managed interactive process for job accommodation, guaranteeing successful outcomes

Managed HR functions for a human services organization that supports and houses clients with developmental disabilities.

• Worked closely with Senior HR Business Partner to execute effective strategies for recruitment, employee performance management, and leadership development
• Focused on finding resolutions for employee complaints through thorough investigations
• Enhanced employee retention by participating in review and revision of the onboarding process
• Foster collaboration between field managers and employees to identify feasible accommodations during the ADA interactive process
• Devised hiring and recruitment policies for 1200-employee company.