Jennifer Novak
Summary
Reliable with leadership experience in both the Hospital and Housing departments. Experience with confidence in public engagement, effortlessly maintaining professional and approachable demeanor. Efficient in managing over 25+ Hospital Admitting Specialists in a fast-paced, patient-focused environment. These departments included the Emergency Department which was a 24/7 area. I worked with my team and the organization to provide seamlessly accurate registration process along with collecting and developing documents to keep compliant with Joint Commission and CMS regulations.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Received highest marks available during performance evaluations and annual reviews.
Most recently, I have experience leading both Property Management teams along with the Housing Choice Voucher Program.
I have been trained on the upcoming HOTMA HUD regulations and helped develop updated tenant selection plans, Admin Plans, as well as the Admissions and Continued Occupancy Policy Toolkit for Nelson County.
Overview
18
18
years of professional experience
Work History
Director of Housing Programs
Grand Forks Housing Authority
06.2023 - Current
- Increased tenant satisfaction by implementing efficient property management strategies.
- Developed comprehensive housing programs for improved community development and engagement.
- Enhanced staff performance with targeted training and professional development opportunities.
- Streamlined maintenance processes, reducing response times and improving building conditions.
- Developed marketing strategies that increased unit occupancy rates in a competitive market landscape.
- Evaluated employee performance regularly to promote growth opportunities within the organization.
- Administered office staff training program to improve daily management of housing office.
- Provided leadership, guidance and support to staff members.
- Ensure to maintain HUD regulations and update current processes.
Hospital Admitting Supervisor
Altru Health System
02.2017 - 05.2023
- Managed a team who verified patient details and insurance coverage and collected co-pays.
- Hospital Admitting handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- .Verified CMS and Hospital documents were obtain to ailin with Joint Commission standards.
- Managed staff who registered patients for labs, surgeries, radiology and all other hospital based services.
- Reviewed hospital schedule and ensured areas were staffed to volume.
- Established and updated work schedules to ensure 24/7 coverage for Hospital Admitting areas.
- Jumped in to help staff whenever needed.
- Helped ensure Real Time Eligibility was run and errors were resolved to process a clean claim.
- Managed Admit/Discharge Coordinators who process ambulance accounts, create ER encounters and help facilitate incoming and out going admissions.
Patient Advocacy Coordinator
Altru Health System
12.2012 - 02.2017
- Coordinator for Health Eligibility Resource Options who helped patients and those in the community who where not insured or under insured.
- Researched grants to help patients find coverage for items such as compression garments, dentures, hearing aids, and eye glasses.
- Worked with Grand Forks County to follow-up with documentation for Medicaid patients.
- Became Affordable Care Act Certified and met with patients during open enrollment to help them enroll in insurance coverage.
- Collected pre-payment for elective, non-urgent procedures.
- Created templates in Rycan for procedure estimates for patients.
- Helped collect documents for Charity Care and Altru Community Care.
- Submitted for write-offs on patient's bills along with helped develop monthly payment plans.
Assistant Manager
Verizon Wireless
08.2006 - 11.2012
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Achieved recognition for contribution to store success by optimizing sales.
Education
Business Management
University of North Dakota
Grand Forks, NDSkills
- Reviewing Patient Information
- Admissions Processes
- Computerized Maintenance Management Systems
- Data Verification
- Telephone Etiquette
- Active Listening
- Interview Scheduling
- Verifying Eligibility
- Registration Paperwork
- Patient Health Information Privacy
- Insurance Coverage Verification
- Customer Experience
- Billing and Collections
- Interviewing skills
- Relationship Building
- Staff Training
- Staff Oversight
- Excellent Communication
- Written and verbal communication
Timeline
Director of Housing Programs
Grand Forks Housing Authority
06.2023 - Current
Hospital Admitting Supervisor
Altru Health System
02.2017 - 05.2023
Patient Advocacy Coordinator
Altru Health System
12.2012 - 02.2017
Assistant Manager
Verizon Wireless
08.2006 - 11.2012
Business Management
University of North Dakota
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