Jennifer O'Bryant
Conroe,TX
Summary
Detail-oriented Medical Assistant with a strong focus on patient care coordination and customer service. Proven ability to streamline clinical processes, educate patients, and foster trust, ultimately improving patient outcomes and satisfaction in fast-paced healthcare environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Medical Assistant
Memorial Hermann Health System
The Woodlands, TX
09.2023 - Current
- Administered routine immunizations and medication under physician supervision, maintaining compliance with safety protocols.
- Collaborated with multidisciplinary teams to develop care plans that address diverse patient needs effectively.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Educated patients on treatment plans and preventative care, enhancing overall patient understanding and satisfaction.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times for services.
- Performed vital sign checks and preliminary health assessments, contributing to thorough patient evaluations.
- Scheduled surgical procedures, optimizing physician availability and patient flow.
- Coordinated with medical staff to ensure accurate patient information for surgery preparation.
- Managed pre-operative requirements, enhancing compliance with facility protocols and standards.
- Collaborated with insurance representatives to verify coverage and secure authorizations for surgeries.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Woodlands Center for Special Surgery
The Woodlands, TX
03.2021 - 08.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Streamlined administrative tasks by implementing electronic health record systems, improving efficiency of data retrieval.
- Assisted orthopedic surgeons during procedures, ensuring proper instrument availability and a sterile environment.
- Coordinated patient scheduling, optimizing clinic flow and reducing wait times.
- Educated patients on post-operative care and rehabilitation exercises to enhance recovery outcomes.
- Demonstrated strong attention to detail when completing insurance forms and obtaining necessary authorizations for treatments or surgeries.
- Prepared patients for surgeries by thoroughly reviewing preoperative instructions, addressing any concerns or questions they may have had.
- Educated patients on postoperative care instructions, resulting in fewer complications and faster recoveries following surgical procedures.
- Assisted physicians with diagnostic testing such as X-rays or MRI scans, contributing to accurate diagnoses and treatment plans for patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated with healthcare providers to obtain necessary authorizations, streamlining patient admission processes.
Medical Assistant
Texas Children Hospital
The Woodlands, TX
03.2017 - 08.2020
- Managed patient scheduling, ensuring optimal flow and minimal wait times.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Sweeny High School
Sweeny, TXNRCMA - Medical Assistant
Everest
Houston, TXSkills
- Direct patient care
- Appointment management
- Vital sign monitoring
- Medical terminology knowledge
- Clinical documentation
- HIPAA compliance
- Insurance verification
- Procedure assistance
- Team collaboration
- Laboratory specimen collection
- Customer service
- Conflict resolution
- Professional ethics
- Reliable team player
- Patient support
- Prioritizing stat orders
Certification
- RMA - Registered Medical Assistant
Timeline
Medical Assistant
Memorial Hermann Health System
09.2023 - Current
Medical Assistant
Woodlands Center for Special Surgery
03.2021 - 08.2023
Medical Assistant
Texas Children Hospital
03.2017 - 08.2020
High School Diploma -
Sweeny High School
NRCMA - Medical Assistant
Everest