Jennifer Ochs
Rochester
Summary
Developed strong organizational and communication skills in fast-paced corporate environment. Proficient in managing schedules, coordinating travel, and handling confidential information. Seeking to transition these skills to new field to contribute to different setting.
Overview
3
3
years of professional experience
Work History
Executive Assistant
School Of The Holy Childhood
Rochester, NY
12.2018 - 05.2019
- Greeting visitors and ensuring proper sign-in procedures per state requirements
- Answering and directing all calls to appropriate personnel
- Scheduling all meetings for CEO, COO, and CFO
- In charge of collecting and recording all information for past and current tax filings
- Handled all paperwork for new student enrollment
- Often asked to create and implement restructuring throughout departments when needed
- Handled payments for Special touch Bakery
Account Manager
Conduent
Webster, NY
02.2017 - 12.2018
- Built and maintained customer accounts for Verizon Wireless
- Walked customers through troubleshooting procedures regarding technical issues, used strategic account management initiatives, developed client relationships, and implemented solutions that enhanced customer satisfaction and retention rates
Account Manager II
Mitel Networks
Rochester, NY
02.2016 - 01.2017
- Built customer accounts using Linux operating systems
- Conducted troubleshooting, configuration and testing for accounts
- Sold upgraded packages and increased Developed data-driven account strategies, identified market opportunities, and implemented targeted solutions to expand client portfolios
Education
Psychology
Monroe Community College
Rochester, NY05-2001
Anti-Human Trafficking Course
Florida State University
Tallahassee, FL06-2022
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Spencerport High School
06-2000
Skills
- Strong and effective communication skills
- Team Leadership
- Effective problem solving skills
- Strong Microsoft Office skills
- Experience with Salesforce as well as other CRM's
- Project Management
- Excellent Customer Service skills
- Time Management
- Data Analysis
- One Note
- Outlook
- Conflict Resolution
- Microsoft Word
- OneDrive
Timeline
Executive Assistant
School Of The Holy Childhood
12.2018 - 05.2019
Account Manager
Conduent
02.2017 - 12.2018
Account Manager II
Mitel Networks
02.2016 - 01.2017
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Spencerport High School
Anti-Human Trafficking Course
Florida State University
Psychology
Monroe Community College