Jennifer O'Donnell
Refugio,TX
Summary
Detail-oriented Payroll Clerk with 13 years of experience in data entry and record-keeping. Well-versed in tax and payroll laws. Experienced in new hire, termination and benefits orientation process.
Overview
32
32
years of professional experience
Work History
Payroll Clerk/HR Intern
Refugio County Memorial Hospital
10.2014 - 08.2023
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
Customer Service Representative
Refugio County Chamber Of Commerce
05.2014 - 10.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Texas Farm Bureau Insurance
01.2013 - 05.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Flight Attendant
ExpressJet Airlines
05.2005 - 06.2011
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Customer Service Representative
Time Warner Cable
10.1991 - 08.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
Nursing
Victoria College
Victoria, TX12.2025
High School Diploma -
Refugio High School
Refugio, TX05.1986
Skills
- Data Entry
- Payroll Processing
- Accounts Payable
- Microsoft Excel proficiency
Timeline
Payroll Clerk/HR Intern
Refugio County Memorial Hospital
10.2014 - 08.2023
Customer Service Representative
Refugio County Chamber Of Commerce
05.2014 - 10.2014
Customer Service Representative
Texas Farm Bureau Insurance
01.2013 - 05.2014
Flight Attendant
ExpressJet Airlines
05.2005 - 06.2011
Customer Service Representative
Time Warner Cable
10.1991 - 08.2005
Nursing
Victoria College
High School Diploma -
Refugio High School
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