Jennifer Ohlemeyer
Tampa
Summary
Customer-focused and results-driven professional with over 10 years of experience motivating and building teams, managing sales, shrink, and inventory.
Overview
15
15
years of professional experience
Work History
Store Manager
CVS HEALTH CORPORATION
Tampa
07.2009 - 09.2022
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed and adjusted sales data, order reports, and merchandising plans to exceed customer and business needs.
- Analyzed shrink trends, generate and execute shrink action plans, and implemented product protection.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored employee performance and identified performance gaps for corrective action.
- Built relationships with customers to grow the business and expand opportunities.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prepared staff work schedules, and completed weekly payroll to ensure fiscal compliance.
- Collaborated with the Pharmacy Manager to establish monthly employee appreciation initiatives.
- Initiated a mini store refresh to provide a better experience for customers.
- Maintained company, state, and federal regulatory compliance.
Collections Specialist
Preferred Collection and Management Services
Tampa
01.2008 - 07.2009
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Reviewed delinquent accounts and contacted customers via phone or mail to negotiate repayment terms and payment arrangements in accordance with the Fair Debt Collection Practices Act.
- Exceeded the monthly collector goal within four months of hire.
Education
Associate of Arts -
Kaskaskia College
Centralia, IL12-2002
Skills
- Customer service
- Team building
- Conflict resolution
- Inventory control
- Excellent communication
- Attention to detail
- Relationship building and management
Timeline
Store Manager
CVS HEALTH CORPORATION
07.2009 - 09.2022
Collections Specialist
Preferred Collection and Management Services
01.2008 - 07.2009
Associate of Arts -
Kaskaskia College