Jennifer Okeke
Lindenwold,New Jersey
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Blackjack Dealer
Harrah's
Atlantic City, NJ
07.2023 - 10.2023
- Dealt blackjack games in accordance with casino guidelines and regulations.
Assisted players with questions about game play and rules.
Verified player identification and collected cash for wagers.
Ensured proper security protocols were followed when dealing cards.
Maintained a clean, orderly gaming area to ensure customer satisfaction.
Provided exceptional customer service while interacting with patrons at the table.
Performed chip exchanges and payouts accurately according to established procedures.
Balanced tables upon completion of each shift to verify accuracy of funds handled during shift.
Compiled reports on daily activities as required by management.
Responded promptly to all guest inquiries, complaints, or requests for assistance.
Conducted thorough checks of cards before beginning each round of play.
Observed guests' behavior to ensure they are following house rules and regulations.
Kept up to date on changes in state laws related to gaming operations.
Adhered to safety protocols regarding fire prevention, hazardous material storage.
Participated in regular training sessions on new game variations and techniques.
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Calmed down angry guests or patrons using skills in active listening and positive engagement.
Maintained enjoyable environment by entertaining and engaging players at tables.
Front End Specialist
Home Depot
Lawnside, NJ
03.2023 - 09.2023
- Answered customer questions and provided store information.
Collected payments and provided accurate change.
Accepted cash and credit card payments, issued receipts and provided change.
Operated cash register or POS system to receive payment by cash, check and credit card.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Answered product questions with up-to-date knowledge of sales and store promotions.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Processed refunds for worn, damaged and broken merchandise.
Verified customer age requirement for alcohol or tobacco purchases.
Used suggestive selling techniques to promote add-on sales.
Greeted customers and provided friendly customer service.
Verified the accuracy of cash register operations before, during and after each shift.
Customer Service/ Cashier Specialist
Walmart
Somerdale, NJ
09.2021 - 10.2022
- Worked closely with front-end staff to assist customers.
Processed payments promptly for customers to exceed productivity standards.
Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
Trained new team members in cash register operation, stock procedures and customer services.
Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
Helped with purchases and signed customers up for rewards program.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Verified customer age requirement for alcohol or tobacco purchases.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
High School Diploma -
Lindenwold High School
Lindenwold, NJ05.2020
Skills
- People Skills
- Training & Development
- Friendly, Positive Attitude
- Problem Resolution
- Active Listening
Timeline
Blackjack Dealer
Harrah's
07.2023 - 10.2023
Front End Specialist
Home Depot
03.2023 - 09.2023
Customer Service/ Cashier Specialist
Walmart
09.2021 - 10.2022
High School Diploma -
Lindenwold High School
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