Jennifer Okundji
Charlotte,NC
Summary
Results-oriented Underwriting and Operations Analyst skilled in managing complex insurance claims and loan processing. Expertise in problem-solving, data analysis, and compliance enhances operational efficiency. Effective communicator who fosters team collaboration to adapt to evolving challenges. Committed to optimizing workflows and resolving intricate claims issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Operations Specialist
Carenet | TalentBridge
Remote, NC
12.2024 - 06.2026
- Reviewed and processed claims to ensure alignment with organizational policies and fulfillment of regulatory obligations.
- Assessed insurance claims benefits and coverage decisions to uphold alignment with payer policies and authorization standards.
- Analyzed and resolved multifaceted claim issues through strategic collaboration with key stakeholders and application of industry knowledge.
- Analyzed claims processing workflows and collaborated across functions to streamline operations and enhance service delivery.
- Monitored and refined quality control processes to enhance accuracy and reduce claim rework frequency.
- Developed and implemented knowledge-sharing initiatives for junior staff on claims management best practices to strengthen team capabilities.
- Created tailored training materials aimed at facilitating effective knowledge transfer and improving onboarding efficiency.
Senior Group Underwriter
Elevance Health | Anthem
07.2023 - 11.2024
- Evaluated risk factors to determine eligibility and pricing for insurance policies.
- Successfully balanced company profitability goals while maintaining a client-centric approach when underwriting policies.
- Reviewed policy applications for accuracy, ensuring compliance with regulatory requirements.
- Collaborated with underwriters to refine assessment processes and improve decision-making accuracy.
- Analyzed market trends to adjust underwriting strategies and align with business objectives.
- Implemented new software tools to streamline data analysis and enhance workflow efficiency.
- Mentored team members in risk assessment techniques, fostering professional growth and development.
Senior Business Operations Manager
Wells Fargo | Experian
Charlotte, NC
10.2021 - 06.2023
- Conducted thorough evaluations of high-value financial transactions to identify and rectify risk exposure, settlement breaks, and reconciliation discrepancies.
- Analyzed existing processes and implemented initiatives that streamlined operations and reduced expenses.
- Coordinated efforts of cross-functional teams to refine workflows and boost overall service delivery effectiveness.
- Orchestrated strategic planning meetings to align business operations with organizational objectives.
- Engaged with stakeholders to synchronize project timelines, deliverables, and resource allocation for optimal execution.
- Managed budget planning and forecasting initiatives to uphold operational standards and financial objectives.
- Utilized visual dashboards to convey operational metrics to senior leadership, enabling proactive adjustments for sustained success.
- Monitored and evaluated compliance with federal regulations and internal audit standards to mitigate risks effectively.
- Evaluated data trends and compiled detailed operational and financial reports to support effective management strategies.
- Developed structured business plans outlining objectives, strategic initiatives, timelines, budgets, and ROI projections for executive leadership review.
Business Risk & Data Analyst
Bank of America
01.2020 - 10.2021
- Refined and standardized operational processes, ensuring compliance with regulations across financial services projects.
- Streamlined project audit procedures by focusing on precise reporting and extensive data tracking to uphold accuracy standards.
- Analyzed large datasets to identify trends and inform strategic decision-making.
- Developed comprehensive data visualization dashboards that streamline reporting processes and foster greater engagement with stakeholders.
- Analyzed security challenges in partnership with technology departments to enhance operational integrity and ensure robust processes.
- Developed and implemented structured workflows that enhanced efficiency in system upgrade initiatives.
- Supervised execution of financial operations projects exceeding $7M daily, ensuring compliance and strategic alignment across global regions.
- Oversaw stakeholder engagement and led cross-functional project planning initiatives in partnership with technical teams.
- Generated in-depth project and performance reports, delivering critical insights that informed leadership's decision-making.
Mortgage Underwriting Support
Round Point Mortgage
04.2018 - 12.2019
- Analyzed borrower financial data and risk factors to ensure sound underwriting decisions for conventional, FHA, VA, and USDA residential mortgage loans.
- Reviewed and assessed complete loan documentation to maintain alignment with Fannie Mae, Freddie Mac, FHA, VA, and internal compliance requirements.
- Conducted thorough reviews and calculations of borrower income using W-2s, pay stubs, tax returns, Schedule C, K-1s, and business financials to support lending decisions.
- Improved lending decisions by identifying key elements in credit reports, including payment history and derogatory items. Strengthened underwriting processes through effective examination of letters of explanation.
- Executed eligibility validation and risk mitigation processes using automated underwriting systems (DU/LPA) to enhance operational efficiency.
- Ensured compliance with ATR/QM, Fair Lending laws, and regulatory requirements.
- Performed in-depth analysis of appraisal reports to validate property values and adherence to collateral guidelines.
- Monitored and improved quality control processes to reduce post-closing conditions and mitigate repurchase risk.
- Streamlined high-volume underwriting processes, consistently meeting service level agreements and productivity objectives.
Education
Project Management - Agile Project Management
University of Maryland
Remote, Maryland 07-2025
Graduate Certification - Public Management, Public Service and Administration
Texas A&M University - Bush School of Government And Public Service
College Station, TX05-2022
Bachelors of Arts - Political Science, Business Administration
East Carolina University
Greenville, NC05-2018
Skills
- Claims analysis
- Claims assessment
- Claims processing support
- Risk analysis
- Insurance regulations knowledge
- Compliance documentation
- Quality control
- Data analysis
- Data visualization expertise
- ERP software proficiency
- Project tracking
- Decision support
- Exception handling
- Client relationship management
Accomplishments
- Documented and resolved claim discrepancies, which led to a 25% reduction in processing delays.
- Developed methods to integrate business intelligence reporting and risk management processes to significantly improve workflow efficiency.
- Processed 25–40 health insurance applications daily.
- Processed 30+ group health insurance applications daily while ensuring compliance with underwriting guidelines.
- Achieved a 30% reduction in process turnaround time by introducing Salesforce for workflow automation tasks.
- Collaborated with a team of 15+ in the development of workflow enhancements that streamlined mortgage underwriting support and reduced processing delays.
Certification
- Applied Scrum for Agile Project Management
- Sprint Planning for Faster Agile Team Delivery
- Agile Innovation and Problem Solving Skills
- Agile Leadership Principles and Practices
- Agile Process, Project, and Program Controls
Languages
English
French
Lingala
Timeline
Claims Operations Specialist
Carenet | TalentBridge
12.2024 - 06.2026
Senior Group Underwriter
Elevance Health | Anthem
07.2023 - 11.2024
Senior Business Operations Manager
Wells Fargo | Experian
10.2021 - 06.2023
Business Risk & Data Analyst
Bank of America
01.2020 - 10.2021
Mortgage Underwriting Support
Round Point Mortgage
04.2018 - 12.2019
Project Management - Agile Project Management
University of Maryland
Graduate Certification - Public Management, Public Service and Administration
Texas A&M University - Bush School of Government And Public Service
Bachelors of Arts - Political Science, Business Administration
East Carolina University