Jennifer Oliver

Key Accomplishments Responsibilities Awards & Recognition

• Generated approximately $7.8 million in hotel revenue during 2018
• Earned multiple company awards for leadership and operational excellence
• Maintained approximately 4.3-star guest ratings across major travel platforms
• Managed teams ranging from 14–20 employees
• Recognized repeatedly for labor management and overall property performance
• Directed all daily hotel operations and staff management
• Managed payroll, labor costs, scheduling, and hiring
• Oversaw inventory, purchasing, and accounts receivable
• Handled guest relations, customer service, and conflict resolution
• Managed reservations, room pricing, and booking operations
• Coordinated contractors, maintenance projects, and property needs
• Supervised housekeeping, front desk, and operational departments
• President’s Award — 2024
• President’s Award — 2025
• General Manager of the Year — 2018
• General Manager of the Year — 2019
• General Manager of the Year — 2021
• Outstanding Achievement in Labor Management — 2017
• Outstanding Achievement in Labor Management — 2018
• Outstanding Achievement in Labor Management — 2019
• Outstanding STAR Performance Award — 2019
• Rising Leader Award — 2017
• Rising Leader Award — 2018
• LQ University Integration Certification — 2018

• Supervised housekeeping staff and daily cleaning operations
• Managed room inspections and quality standards
• Assisted with scheduling and supply inventory

• Maintained guest rooms and hotel cleanliness standards
• Assisted guests and supported hotel operational needs

• Supervised workflow and assisted team operations
• Supported customer service and daily retail operations

• Operated and managed an independent business
• Oversaw customer relations, scheduling, and operations management