Jennifer Oller
Coordinator
Yucca Valley,CA
Summary
Detail-oriented and analytical professional seeking a role that leverages strong organizational, time-management, and data analysis skills to optimize operational efficiency, support strategic decision-making, and contribute to effective project execution. Eager to apply research capabilities and scheduling expertise to drive productivity, ensure resource alignment, and support continuous improvement within a dynamic organization. Self-motivated and highly adaptable to change.
Overview
17
17
years of professional experience
Work History
Lead (Part-time)
CID Ambassador
04.2019 - Current
- Directed groups at events, handled guest concerns and resolved complaints
- Coordinated event travel logistics and customer service
Clinical Research Associate
Eisenhower Medical Center
09.2018 - Current
- Screen and recruit study subjects in accordance with protocol eligibility criteria
- Educate, consent, and schedule patients; complete follow-up procedures
- Perform pre-investigation, initiation, and monitoring visits to ensure compliance
- Oversee site activities including regulatory compliance, patient scheduling, data capture
- Liaise with sponsors, CROs, and internal departments to coordinate studies
- Track Serious Adverse Events (SAEs) and Adverse Events (AEs); maintain regulatory files
- Ensure accurate and timely data entry (CRFs, EDC) and protocol adherence
- Schedule labs, consents, follow-ups, and manage investigational products (IP)
Neuromuscular Clinic Coordinator
Eisenhower Medical Center & Desert Regional
01.2017 - 05.2021
- Supported clinical staff and program directors for elective rotations
- Coordinated Neurology Block schedule for multiple residents
- Managed patient scheduling for the Neurology Clinic
Neurology Scheduling Coordinator
Eisenhower Health Center
01.2015 - 05.2021
- Managed physician scheduling requests and resolved scheduling conflicts
- Verified insurance and updated patient records
- Provided frontline communication, including call handling and support to nurses
Patient Admitting Specialist
Eisenhower Health Center
11.2015 - 01.2017
- Verified insurance and scheduled appointments
- Coordinated timelines for lab results and appointments
Supervisor- Quality Systems
Intuit
09.2012 - 11.2013
- Supervised scanning/indexing processes to ensure accurate patient records
- Ensured documents were properly categorized and stored
- Developed and implemented efficient admissions processes to streamline application review and decision-making.
- Trained staff on quality protocols, fostering a culture of continuous improvement and adherence to standards.
- Analyzed quality data trends to inform strategic decisions and drive process enhancements.
- Trained employees on quality systems procedures, ensuring adherence to company policies and industry standards.
Front Desk Supervisor
JFK Memorial Hospital
06.2011 - 06.2013
- Managed front office operations and staff
- Resolved escalated patient concerns and ensured service quality
- Improved workflow processes and reported to leadership
Chargeback Supervisor
Innovative Merchant Solutions (Intuit)
07.2008 - 09.2012
- Investigated and resolved chargebacks; analyzed trends to reduce issues
- Coordinated with departments to collect required dispute documentation
- Maintained accurate records for audits and reports
- Analyzed chargeback data to identify trends and implement preventive measures.
- Led cross-functional teams to streamline chargeback resolution processes, enhancing efficiency.
Education
Associate of Arts - Social And Behavioral Services
Copper Mountain College
Joshua TreeSkills
- Advanced computer proficiency: MS Word, Excel, PowerPoint, Outlook
- EPIC Ambulatory experience
- Excellent communication, multitasking, and problem-solving skills
- Detail-oriented, self-starter, highly organized
- Strong knowledge of relational databases; skilled in data collection, entry, and analysis
- Experience working in fast-paced environments and meeting deadlines
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Flexible and adaptable
- Excellent communication
- Computer skills
Timeline
Lead (Part-time)
CID Ambassador
04.2019 - Current
Clinical Research Associate
Eisenhower Medical Center
09.2018 - Current
Neuromuscular Clinic Coordinator
Eisenhower Medical Center & Desert Regional
01.2017 - 05.2021
Patient Admitting Specialist
Eisenhower Health Center
11.2015 - 01.2017
Neurology Scheduling Coordinator
Eisenhower Health Center
01.2015 - 05.2021
Supervisor- Quality Systems
Intuit
09.2012 - 11.2013
Front Desk Supervisor
JFK Memorial Hospital
06.2011 - 06.2013
Chargeback Supervisor
Innovative Merchant Solutions (Intuit)
07.2008 - 09.2012
Associate of Arts - Social And Behavioral Services
Copper Mountain College
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