Jennifer Ongaco
Burke Dermatology
Felton
1
Certification
18
years of professional experience
Detail-oriented Dermatology Office Manager with expertise in patient preparation, appointment scheduling, and HIPAA-compliant record maintenance. Manages patient and insurance billing processes effectively, contributing to a 98% customer satisfaction rate. Strong communication skills ensure clear information flow among stakeholders, enhancing office operations and patient engagement.
Work History
Dermatology Clinic Manager
11 Years 9 Months- Managed and supervised a high-traffic dermatology office with 17 employees and over 20,000 patients annually. Highly knowledgeable, attentive and hard-working office manager with huge background in assisting patients under the direct supervision of the licensed dermatologist or a certified physician's assistant.
- Managed brand presence through targeted marketing initiatives and enhanced customer engagement strategies
- Provide leadership to supervisors on how to best establish inter-office procedures to enhance productivity
- Collaborate with supervisors and lead staff to develop and update standard operating procedures and training manuals
- Evaluate and provide coaching to team members regarding performance on an annual basis; work closely with supervisors to understand any employee performance issues and determine how to correct those issues.
- Collaborated with supervisors and staff to create and refine standard operating procedures and training manuals
- Observe and analyze business activity including cosmetic and general dermatology productivity, cross-department and store conversion, retention, opportunity loss (no shows, cancellations, unfilled appointment times), by volume, collections, and flow to assist in forecasting business growth and potential accessibility concerns
- Tracked and reported on patient satisfaction and productivity metrics to identify areas for improvement
- Work with outside vendors to establish best practices for marketing to expand outreach and overall promotion
Physical Therapy Technician
2 Years- Highly knowledgeable, attentive and hard-working Physical Therapy Technician with huge background in assisting over 27K patients under the direct supervision of the physical therapist.
- Administer active and passive manual therapeutic exercises, therapeutic massage, and modality treatments, including ultrasound, to enhance patient recovery.
- Instruct, motivate, safeguard and assist patients practicing exercises and functional activities, under direction of medical staff.
- Fit patients for orthopedic braces, prostheses, and supportive devices, adjusting fit as needed.
- Instruct, motivate, and assist patients in practicing exercises and functional activities to ensure safety and maximize therapeutic benefits under medical staff direction.
- Transport patients to and from treatment areas, using wheelchairs or providing standing support.
- Observe patients during treatment to compile and evaluate data on responses and progress, reporting findings to physical therapist for informed treatment adjustments.
- Administer traction to relieve neck and back pain, using intermittent and static traction equipment.
- Measure patient's range-of-joint motion, body parts, and vital signs to determine effects of treatments or for patient evaluations.
- Maintain equipment and furniture to keep it in good working condition, including performing the assembly and disassembly of equipment and accessories.
- Clean and organize work area and disinfect equipment after treatment.
- Arrange treatment supplies to keep them in order.
- Changed bed linens to maintain a clean and hygienic treatment environment., such as bed sheets and pillowcases.
- Perform clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, and filling out forms.
- Fit patients for orthopedic braces, prostheses, and supportive devices, adjusting fit for comfort.
- Confer with physical therapy staff and others to discuss and evaluate patient information for planning, modifying, and coordinating treatment.
Child Development Program Lead
4 Years- Possessed in-depth knowledge of child's psychology, child's development and food program guidelines. Proficient with principles and practices of child management and child supervision. Skillful in communicating effectively with parents, teachers and children and possesses great knowledge of child's developmental programs and practices. Familiar with the tools, materials and equipment used in classroom setting with excellent organizational, presentation and problem solving skills.
- Planned lessons and learning opportunities tailored to developmental levels of children
- Prepared and submitted lesson plans, parent conference reports, and child evaluation reports in a timely manner.
- Evaluated children's performance and maintained developmental records for each child to monitor progress and inform instruction
- Assisted in planning and coordinating extracurricular and outreach programs as required.
- Planned and coordinated staff development activities and parent involvement activities.
- Maintained a suitable learning environment, ensuring a clean and safe appearance of the classroom and playground.
- Assisted with various essential tasks to support program operations. under the instructions of program coordinator
Education
GED
Skills
Office leadership
Patient care coordination
Operations management
HIPAA compliance
Corporate compliance
Records management
Employee training
Employee recruitment
Regulatory compliance
Patient record management
Scheduling appointments
Healthcare analytics
Certification
CPR, American Heart Association, 2013, Social-Emotional Development in Young Children, Care-Courses School, 2012, Customer Service Training, US Air Force Web-based, 2012, Early Childhood Intern, Delaware Department of Education, 2011
Summary of Qualifications
- Supervises procedures for the scheduling of patient treatment visits for most efficient patient flow, and for the most efficient utilization of space and physician time.
- Assists with and oversees the hiring of clinic staff and ensures quality training is completed in a timely and efficient manner.
- Assist with Provider documentation and credentialing information for all participating health plans.
- Oversees the progress of assigned clinics in terms of meeting Corporate targets and goals.
- Maintains compliance for reviews of midlevel providers medical records.
- Prepares daily, monthly, quarterly and year-end logs and reports. Oversees the daily operations of his/her assigned clinics.
- Regularly required to work as either a medical assistant or front desk receptionist to help keep staff and providers on schedule and task.
- Supervises all assigned personnel and maintains current and accurate time and attendance records.
- Update job knowledge by participating in educational opportunities; reading professional publications, attend seminars, conferences and continuing education courses.
- Conducts staff meetings, providing effective direction, guidance, and leadership for effective teamwork and motivation. Improves workflow.
- Oversees maintenance and purchase of all clinical office equipment and supplies
Timeline
Dermatology Clinic Manager
Burke Dermatology
01.2015 - CurrentRead More
Physical Therapy Technician
Dynamic Physical Therapy
01.2013 - 01.2015Read More
Child Development Program Lead
Child Development Center
01.2009 - 01.2013Read More
Carson High School
GED
Read More