Vanessa Hairston
Apopka,FL
Summary
Accomplished Operations Manager with a proven track record at Mount Dora Modern Dentistry, enhancing office leadership and customer satisfaction through innovative strategies and efficient problem-solving. Skilled in recruiting and interpersonal communication, successfully driving revenue growth and operational excellence. Achieved significant improvements in productivity and cost reduction, demonstrating a strong commitment to achieving company goals.
Overview
17
17
years of professional experience
Work History
Operations Manager
Mount Dora Modern Dentistry
Eustis, FL
09.2024 - Current
- Evaluated Year-over-Year growth through regular reviews of profit and loss statements.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Organized regular team meetings.
- Checking in and checking out patients, also presenting financial agreements, and obtaining financial commitment.
Practice Manager
Bosley
Maitland, FL
05.2018 - 06.2023
- Responsible for the daily operations of the surgical office, including the scheduling for the clinical staff, Senior Counselors and Physicians
- Recruiting new clinical members and administrative staff, initiate training and development
- Preparation of treatment plans, collections process for procedures, daily batch open and close out
- Responsible for annual performance reviews
- Monitor performance of staff and provide intermittent counseling whenever appropriate
- Coordinate disciplinary actions with Human Resources Department
- Plan, organize and participate in daily and monthly Quadpod meetings with physicians, Senior counselors, and clinical supervisor to review office operations and monthly revenue goals
Practice Manager
Sono Bello
Orlando, FL
07.2017 - 04.2018
- Ensuring patient safety and experience as top priority
- Ensure clear patient communication
- Provide resources for patient concerns
- Providing excellent customer service
- Maintain HIPPA compliance
- Maintain AAAHC standards and requirements
- Ensuring staff follows protocols and adheres to company Core Values
- Supervision and training of staff in accordance of policy
- Including oversight of administrative & clinical operations
- Ensuring all clinical licensing is up to date per policy
- Actively pursues success in revenue goals
- Reaching key performance indicators
- Consultation assistance for sales/new procedures
- Generate revenue through inbound and outbound marketing and building marketing partners with local partners in the community
- Maintain business flow through various outlets
- Coordinate multiple surgeons schedules
- Responsible for staffing office’s clinical/clerical team
- Responsible for office/clinical inventory orders
- Promotes/ schedules staff outings to foster team spirit in and out of the office
- Monthly team goals
- Support ‘Values in Play’ within company organization
- Coordinates morning/weekly huddles with team to promote sales/ direction/ staff support
- Morning huddles with sales team and clinical supervisor
- Weekly huddle with administration and nursing team
Assistant Practice Manager
Sono Bello
Orlando, FL
11.2015 - 07.2017
- Ensuring all daily tasks have been achieved
- Verification on Daily Balance Report
- Ensuring closing report correct
- Vigilant review/editing schedule for any changes
- Act as Practice Manager in Practice Manager’s absence
Front Desk Coordinator
Sono Bello
Orlando, FL
08.2014 - 11.2015
- Check in/ Check out patients
- Coordinated garment ordering with manufacturer directly for all patients
- Maintained/reviewed schedule for multiple rotating surgeons/medical staff
- Review clerical and billing records
- Including processing payments/refunds
- Coordinating with financing companies
- Care Credit, Enhance Patient Finance, Special Finance
Customer Service Lead
Advance Dermatology & Cosmetic Surgery
07.2008 - 07.2014
- Supervision and training of new service leads in accordance of policy
- Responsible for collection of outstanding balances from insurance companies
- Assisted/educated patient’s on statements/billing concerns
- Reviewing patient explanation of benefits
- Attach patient file via digital upload
Administrative Assistant Trainer
Advance Dermatology & Cosmetic Surgery
07.2008 - 07.2014
- Supervision and training of new front desk assistants
- Includes travel to multiple central Florida ADCS offices
- Provides tools/resources to team for success
- Nextgen digital service
- ADCS protocols/procedures
- Educate new hires on HIPPA requirements
- Ensure HIPPA compliance
- Ensuring patient safety and experience as top priority
- Ensure clear patient communication
- Provide resources for patient concerns
Administrative Assistant
Advance Dermatology & Cosmetic Surgery
07.2008 - 07.2014
- Welcome patients at check in and assisted with check out
- Verification medical insurance coverage
- Collected patient co pays and deductibles
- Medical records requests
- Ensuring patient safety and experience as top priority
- Appointment reminders and adjustments
- Ensure clear patient communication
- Assist with prescription verifications and refills
- Responsible for creation of new patient files/charts
- Assist with scheduling surgical procedures/post op appointments
- Successful multitasking with multiple patients/staff members
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05-2004
Skills
- Recruiting
- Office leadership
- Sales
- Interpersonal skills
- Communication skills
- Problem-solving
- Innovation
- Efficiency improvement
- Customer satisfaction
References
References upon request.
Timeline
Operations Manager
Mount Dora Modern Dentistry
09.2024 - Current
Practice Manager
Bosley
05.2018 - 06.2023
Practice Manager
Sono Bello
07.2017 - 04.2018
Assistant Practice Manager
Sono Bello
11.2015 - 07.2017
Front Desk Coordinator
Sono Bello
08.2014 - 11.2015
Customer Service Lead
Advance Dermatology & Cosmetic Surgery
07.2008 - 07.2014
Administrative Assistant Trainer
Advance Dermatology & Cosmetic Surgery
07.2008 - 07.2014
Administrative Assistant
Advance Dermatology & Cosmetic Surgery
07.2008 - 07.2014
High School Diploma -
Lake Brantley High School