Kim Thompson

Wayfair

Oversee Delivery teams, providing the best quality of service, Tracking the teams to make sure they're on time, provide daily dispatch updates,

Monitored driver performance metrics, providing feedback for continuous improvement.

• Created and deployed best practices to improve efficiency and reduce defects.
• Examined Appliances for defects or issues, reported problems quickly and maintained high levels of accuracy.
• Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Conducted inventory audits with 100 % accuracy following company procedures.

• Supervised operations team to support operational excellence and excellent customer service.
• Coordinated with General Manager in different operational issues.
• Directed all dispatching, routing and tracking of 18 fleet vehicles.
• Coordinated with drivers to organize timely pickup and delivery.
• Monitored and maintained high level of on-time delivery reliability service and performance
• Completed scheduled inventory counts and audits.
• Completed physical inventory counts each year maintaining a 98% or greater.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

• Dispatching, routing.
• Customer service and resolving customer complaints.
• Inventory control
• Scheduled Meet Trucks