Tolani Thrash
Columbus,OH
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Labler
Junior Library Guild
Plain City, OH
12.2017 - Current
- Verified and corrected product labels for accuracy.
- Operated labeling equipment safely and efficiently.
- Assisted with inventory management of supplies used for labeling.
- Accurately labeled products according to customer specifications.
- Utilized automated equipment to print, cut, and apply labels to containers or packages.
- Monitored stock levels of necessary materials used for labeling products.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
- Assisted with troubleshooting technical problems related to online platforms used for delivering instruction.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided feedback on employee performance based on observed results during training sessions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Floor Lead
Junior Library Guild
Columbus, OH
12.2017 - Current
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
- Trained and coached new employees according to new hire procedures and proven sales strategies.
- Monitored employee performance and provided feedback to ensure productivity standards were met.
- Responsible for training and supervising staff on the floor.
- Resolved conflicts between employees in a professional manner.
Education
Associates of Science
Columbus State Community College
Columbus, OHSkills
- Audio Transcription
- Fast learning
- Employee supervising
- Supervising staff
- Accuracy and Precision
- Data Management
- Staff Scheduling
- Microsoft Office
- Conflict Resolution
- Interpersonal Communication
- Basic Math
- Computer Skills
- Social Perceptiveness
- Relationship Building
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Critical Thinking
- Calm Under Pressure
References
Jeffery thrash; 7692406618; Jeffery_thrash@apple.com
Lauren Terry; 7405136674; linkedin.com; Junior Library Guild Warehouse manager
References
References available upon request.
Timeline
Labler
Junior Library Guild
12.2017 - Current
Floor Lead
Junior Library Guild
12.2017 - Current
Associates of Science
Columbus State Community College
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