Miguel Delgado
Glenwood Springs,CO
Summary
Hospitality professional with 10 years of Hospitality experience in Front office and Housekeeping departments. Adept at providing fantastic customer service and holding employees to excellent standards. Knowledgeable about modern computer programs and payment processing systems. Dedicated professional supervises and inspects cleaning of guest units and common areas and oversees completion of necessary corrections. Maintains knowledge of proper chemical and hazardous material handling. Takes ownership and quickly responds to guest requests and opportunities to drive guest satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant Front Office Manager
Limelight Hotel Snowmass
Snowmass Village, CO
08.2024 - Current
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Implemented new technology systems designed to improve efficiency of operations.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Guided and led office staff to optimize service delivery to employees and customers.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Resolved challenging customer complaints while maintaining a positive client experience.
- Supervised night audit process including reviewing reports for accuracy.
- Implemented standard operating procedures to improve guest check- and -out process.
Executive Housekeeper
Aspen Vacations
Aspen, Colorado
04.2024 - 07.2024
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Investigated incidents involving guests or employees that occurred within the unit premises.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Performed quality control inspections for guest rooms and public areas.
- Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Supervised, trained, evaluated and scheduled staff of 10 housekeepers daily.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Rooms Division Manager
Snowmass Village, The Viewline Resort
Snowmass Village, CO
12.2022 - 04.2024
- Assisting with the inspection of rooms for guest arrival
- Oversaw day-to-day operations of front desk, housekeeping and concierge services.
- Assisted with front desk operations during busy seasons including check-ins, check-outs, reservations and payment collections.
- Coordinating daily operation management with the Director of Operations and Director of Front Desk of the Viewline front desk and Wildwood front desk
- Ensuring proper leadership of front desk team, bell team and housekeeping team.
- Met with VIPs to provide specialized services.
- Fielded guest issues and complaints and reported to employees or general manager.
- Coached front office division on customer service standards.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Front Office Manager
Snowmass Village
Snowmass Village, CO
02.2022 - 01.2023
- The Stonebridge inn & destination residences
- Assisting and managing front desk and operations for 7 different properties
- Supervising and overseeing the front desk team and bell team, while directing reported repairs and housekeeping requests to the proper department
- Working with directors and other department managers to solve guest issues or improve systems on multiple properties.
- Guided and led office staff to optimize service delivery to employees and customers.
- Coached and counseled employees to enhance performance and eliminate process lags.
- Created and optimized employee schedules for shift coverage.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Resolved complaints with knowledgeable support and referred advanced cases or upset customers to Director of Front office as ultimate authority on guest recovery matters.
Front Desk Agent
The Villas at the Snowmass Club
Snowmass Village, Colorado
05.2021 - 03.2022
- Assisting guests with arrival, paperwork and concierge information of the valley
- Assisting the housekeeping, maintenance and reservations department
- Solving guest issues to ensure guest satisfaction
- Assisting sister properties to ensure general operation is running properly.
International English Teacher
Ankara, Turkey
12.2018 - 04.2021
- Responsible for over 1,000 students english, grammar and overall english abilities
- Coordinated job interviews and practices
- Cultural practice for Turkish students
Front Desk Supervisor
Snowmass Village, inn
Stonebridge
01.2016 - 11.2018
- Supervised 7 different properties under destination resorts portfolio
- Understood procedures and policies for every property
- Directed safety meetings with the director of maintenance
- International student manager, ensured J1’s were ready to work, legal to work and trained.
Marketing Supervisor
Ames, Cyclonic Filtration
, Iowa
08.2015 - 12.2015
- Ensured that sales met our monthly goals
- Made calls and set up appointments to sell products to potentially customers
- Answered any customers questions and inquiries
- Supervised marketing team in meeting quotas and giving customer service
Line Cook, Café Oliva
Chicago, Illinois
05.2015 - 08.2015
- Completed morning and nightly kitchen prep work
- Worked with a team of 5-6 people in closing and opening duties
- Cooked and cleaned in a high pace environment for 200 – 350 people daily
- Catered variety of different events up to 250 people in size
Front Desk Attendant
s Auto Body
Glenwood Springs, Colorado
01.2015 - 05.2015
- Answered calls and scheduled appointments for clients
- Organized paperwork and files on a daily basis
- Greet walk-in customer and attend to their needs
- Obtain or send information or documents using a computer, mail, or a fax machine
Front Desk Agent
Snowmass Village, Laurelwood Condominiums
Colorado
06.2011 - 08.2014
- Greeted and checked in guests and departing guests
- Handle & coordinate room assignments and pre-arrivals
- Offer referral for services and handle requests for information
- Assisted housekeeping and maintenance department as needed
Education
Solar Photovoltaic Installer -
Colorado Mountain College
01.2013
Skills
- Front Desk Management
- Office Administration
- Employee Supervising
- Guest Services
- Conflict Management
- Housekeeping
- Employee Development
- Spanish Fluency
- Staff Training
- Hotel Management
- Front Desk Operations
- Shift Scheduling
- Interviewing and Hiring
- Personnel Supervision
- Guest Experiences
- Decision-Making
- VIP Services
- Training and Mentoring
- Relationship Building
- Flexible Schedule
- Room Inspections
- Performance Evaluations
- Computer Skills
- Inventory Management
- Policy and Procedures
- Assignment Delegation
- Teamwork and Leadership
Timeline
Assistant Front Office Manager
Limelight Hotel Snowmass
08.2024 - Current
Executive Housekeeper
Aspen Vacations
04.2024 - 07.2024
Rooms Division Manager
Snowmass Village, The Viewline Resort
12.2022 - 04.2024
Assistant Front Office Manager
Snowmass Village
02.2022 - 01.2023
Front Desk Agent
The Villas at the Snowmass Club
05.2021 - 03.2022
International English Teacher
12.2018 - 04.2021
Front Desk Supervisor
Snowmass Village, inn
01.2016 - 11.2018
Marketing Supervisor
Ames, Cyclonic Filtration
08.2015 - 12.2015
Line Cook, Café Oliva
05.2015 - 08.2015
Front Desk Attendant
s Auto Body
01.2015 - 05.2015
Front Desk Agent
Snowmass Village, Laurelwood Condominiums
06.2011 - 08.2014
Solar Photovoltaic Installer -
Colorado Mountain College