Jennifer Orwig
Summary
Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Old School Bagel Cafe
11.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Manager
Panera Bread
03.2021 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Account Specialist
ABG Group
02.2017 - 09.2021
- Started as a customer service representative handling incoming customer issues.
- Promoted several times within the first year.
- I was one of two with access (across the entire company) processing high dollar refunds for customers across the world.
- Handled escalations.
- I was one of twelve employees in the corporate offices worldwide within our company to not lose my job during covid.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Analyzed financial data and generated accurate, insightful reports for management.
- My stats stayed above 100% at all times.
Manager
County Line Cafe
04.2013 - 02.2017
- Managed kitchen as well as FOH
- Did all ordering and shopping for the restaurant
- Did all scheduling
- Maintained a clean restaurant
- Payroll
- Hiring and firing
- Created the menu
- Managed a very successful restaurant.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
General Manager
Casey's Place
11.2005 - 04.2013
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Department Manager
Walmart
06.1996 - 05.2001
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed and managed department budget to monitor financial performance and minimize expenses.
Education
High school diploma - Basic
Center For Independent Studies
Concord, CA06.1994
Skills
- Problem Resolution
- Leadership and team building
- Efficient multi-tasker
- Staff training/development
- P&L Management
- Schedule Management
- Labor Cost Controls
- Vendor relationships
- Recruitment
- Operations Management
- Expense Control
- Team Player
Certification
Food Handler Certification
Assessments
- Customer service, Proficient, 11/01/22, Identifying and resolving common customer issues
- Work style: Reliability, Proficient, 09/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Supervisory skills: Motivating & assessing employees, Highly Proficient, 11/01/22, Motivating others to achieve objectives and identifying improvements or corrective actions
- Sales skills, Proficient, 11/01/22, Influencing and negotiating with customers
Timeline
General Manager
Old School Bagel Cafe
11.2022 - Current
Manager
Panera Bread
03.2021 - 10.2022
Account Specialist
ABG Group
02.2017 - 09.2021
Manager
County Line Cafe
04.2013 - 02.2017
General Manager
Casey's Place
11.2005 - 04.2013
Department Manager
Walmart
06.1996 - 05.2001
High school diploma - Basic
Center For Independent Studies
Food Handler Certification
Similar Profiles
Jakob TarterJakob Tarter
Sandwich Maker at Old School Bagel CafeSandwich Maker at Old School Bagel Cafe
Kelly LeeKelly Lee
Cafe Worker at Weekly Bagel (Bagel & Cafe)Cafe Worker at Weekly Bagel (Bagel & Cafe)
Dylan FriedDylan Fried
Manager at Bagel Boys CafeManager at Bagel Boys Cafe