Jennifer Osborne
Old Orchard Beach,ME
Summary
Experienced Server and Bartender with a strong background in customer service and office administration. Demonstrated ability to efficiently manage multiple tables while providing exceptional service. Proven organizational skills and dedication to enhancing customer loyalty and satisfaction in fast-paced environments. Recently relocated back home to Maine, bringing a wealth of travel experience, and a commitment to establishing roots in the community.
Overview
25
25
years of professional experience
Work History
Digital Rater/Analyst
TELUS International
01.2022 - Current
- Conducted thorough evaluations of webpages and rated outcomes for contract assignments as independent contractor.
Bartender/Keyholder
Buffalo Club
Eastern Passage, Nova Scotia
01.2023 - 07.2024
- Executed opening and closing procedures for bar operations at a busy establishment.
- Prepared and served a variety of cocktails and beverages to guests.
- Maintained and operated VLT machines to maximize revenue generation.
- Managed inventory levels, ordering supplies as needed for efficient operations.
- Maintained cleanliness and organization of the bar area throughout shifts.
Household Manager
Bedford, Nova Scotia
01.2019 - 01.2021
- Executed home renovation and flip project, directing contractors and managing all project aspects.
Barista/Food Server
Cortado
Bedford, Nova Scotia
08.2019 - 03.2020
- Served high-quality coffee and espresso beverages complemented by a diverse menu of café foods.
Demonstrated professional customer service skills, enhancing client satisfaction.
Managed food preparation and serving duties to maintain efficient workflow.
Kept café environment clean and organized, supporting daily operations - Employment ended due to covid shut down for the rest of the year
Office Administration
Specsavers
Canberra, Australia
01.2018 - 01.2019
- Managed general administration duties for busy eyeglasses and optometrist shop, including record maintenance and appointment scheduling.
House Manager
01.2010 - 01.2018
- Managed household and facilitated relocations for a busy military family.
Bartender/Server
Frisco Hotel
Sydney, Australia
01.2005 - 01.2009
- Shift manager responsible for food and bar service at a busy pub and restaurant.
Bartender/Server
McDinnis Irish Pub
San Diego, California
01.2001 - 01.2005
- Managed bar and food service at a busy Naval Pub near the San Diego Naval Station.
Education
DMI Certification -
Digital Marketing Institute
04.2022
Coursework - Political Science
University of Southern Maine
01.2000
Serve Right Certification -
Nova ScotiaSkills
- Flexibility and adaptability
- Exceptional customer service
- Detail orientation
- Time management and problem-solving
- Proficiency in Microsoft Office
- POS system expertise
- Liquor, wine, and food service
- Inventory control
- Reliable
- Cash handling
- Strong work ethic
- Shift management
Hobbies and Interests
- Traveling and learning about diverse cultures
- Passion for the ocean, diving, and snorkeling
- Appreciation of food and exploring new cuisines
Education Certifications
- Serve Right Certification, Nova Scotia
- Digital Marketing Institute, DMI Certification, 04/01/22
- Digital Strategy and Planning Specialist, In progress
- University of Southern Maine, Coursework in Political Science, 01/01/98 - 12/31/00
Timeline
Bartender/Keyholder
Buffalo Club
01.2023 - 07.2024
Digital Rater/Analyst
TELUS International
01.2022 - Current
Barista/Food Server
Cortado
08.2019 - 03.2020
Household Manager
01.2019 - 01.2021
Office Administration
Specsavers
01.2018 - 01.2019
House Manager
01.2010 - 01.2018
Bartender/Server
Frisco Hotel
01.2005 - 01.2009
Bartender/Server
McDinnis Irish Pub
01.2001 - 01.2005
DMI Certification -
Digital Marketing Institute
Coursework - Political Science
University of Southern Maine