Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jennifer Osenbaugh

Henderson

Summary

Dynamic professional with extensive experience at KAR Global, excelling in account retention and operational efficiency. Proven IFS expertise and exceptional communication skills drive productivity and enhance customer experiences. Recognized for flexibility and resourcefulness, consistently achieving goals while fostering strong relationships and maintaining integrity in all interactions.

Overview

10
10
years of professional experience

Work History

Outage Administrator

Caltrol
Las Vegas
04.2022 - Current
  • Collaborated with Service Group, Account Managers, and factory personnel to meet client deadlines and requirements.
  • Receives and facilitates the closing of service orders for billing purposes.
  • Participated actively with team members to achieve revenue, gross profit, and QMS quality goals.
  • Receiving Presidents Council Award in 2024 having processed over 13,000 order lines, managed 850 tasks, and handled $9M in service orders.
  • Serving as IFS Cloud Super User, providing testing, training, and ongoing support for users.
  • Facilitated navigation of IFS Cloud pages for Service team to ensure adherence to processes.
  • Assisted in setting up Outage Managers user profiles and page layouts to enhance operational efficiency.
  • Flexible and willing to take on additional tasks as job requirements may change also travel during peak times to assist Service centers during turnarounds.
  • Volunteering to learn additional duties depicted in other roles to provide coverage as a potential hybrid role.

Market Performance Manager

BacklotCars (KAR Global)
08.2021 - 12.2021
  • Company Overview: Continuously employed over 6 years with KAR Global Organization who owns 14 Companies under the Corporate umbrella.
  • Responsible for retaining current accounts that have been contracted for up to 60 days or more to instill the value to their business by utilizing the online marketplace we provide.
  • Proficient at meeting or exceeding multiple leveled goals/budgets outlined per division.
  • Creating and communicating schedules daily/weekly for our field inspectors to the highest efficiency to maximize workflow in accordance with our customers’ needs.
  • Requesting and accepting hybrid responsibilities in different fields of expertise to assist with knowledge I've gained over my time with KAR Global creating the best customer/employee experience.

Office Supervisor

Automotive Finance Corporation (KAR Global)
03.2019 - 08.2021
  • In constant contact with Branch Manager, Regional Manager and Sr. Collections Manager to mitigate risk to the best of our ability, including monitoring account trends.
  • Actively seeking new flooring accounts and offering products and solutions to grow existing accounts.
  • Attending weekly Manager meetings with ADESA LV, AFC Region 3 and a member of the committee to review and potentially rewrite the Training Manual.
  • Oversee the mandatory onboarding programs for new hired employees, daily and weekly projects for all employees in the branch to ensure completion on or before deadlines.
  • Host weekly meetings with our branch team, role play situations to streamline our message to each dealer, address any questions or concerns in an open forum or one-on-one for personal development of team members.

Dealer Service Specialist II

KAR Global
08.2017 - 03.2018
  • Ability to recognize each dealer’s business model and identify the best product to maximize the potential of the dealer while still protecting the interests for both parties.
  • Introduce new products and promotions to qualified dealers along with signing new accounts.
  • Responsible for overseeing 30+ Dealer accounts and assisting with peers’ accounts for flooring, risk management and possible increases to excel growth.
  • Run daily reports to overlook delinquent accounts and current insurance coverage to maintain compliance.

Auction Representative

Insurance Auto Auction (KAR Global)
08.2015 - 08.2017
  • Started building and preserving excellent relationships with all providers from local Auto Dealers to National Remarketing accounts.
  • Ensuring ongoing business that will benefit the corporation and the proceeds for all involved.
  • Accurately organizing and representing all automobiles according to research and documentation provided.
  • High attention to detail and customer relations.
  • Maintaining all personal and vehicle redemptions with little to no hassle to our daily operations.
  • Experienced in title work for on and off-road vehicles along with DMV rules and regulations with state requirements.

Education

High School Diploma -

Green Valley High School
Henderson, NV
06-2002

Skills

  • Flexibility for unconventional hours
  • Professionalism
  • IFS expertise
  • Microsoft Excel proficiency
  • PowerPoint skills
  • Word & Google Docs familiarity
  • Excellent Oral and written communication
  • Productivity
  • Resourcefulness
  • Proactivity
  • Organizational skills
  • Confidential data handling
  • Composure
  • Trustworthiness
  • Integrity
  • Professional appearance

References

References available upon request.

Timeline

Outage Administrator

Caltrol
04.2022 - Current

Market Performance Manager

BacklotCars (KAR Global)
08.2021 - 12.2021

Office Supervisor

Automotive Finance Corporation (KAR Global)
03.2019 - 08.2021

Dealer Service Specialist II

KAR Global
08.2017 - 03.2018

Auction Representative

Insurance Auto Auction (KAR Global)
08.2015 - 08.2017

High School Diploma -

Green Valley High School

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