Jennifer Roy
Jupiter,FL
Summary
Hospitable, presentable, and hardworking team player with strong time management skills. Dedicated to providing top-notch service to all guests with an outgoing, polite, and professional demeanor. Committed to exceeding guest expectations and creating memorable dining experiences.
Overview
19
19
years of professional experience
Work History
Server/Bartender
Harry and the Natives
06.2015 - Current
- Worked in a high-volume breakfast and lunch setting
- Delivered friendly and efficient service to ensure a pleasant dining experience for all guests by suggesting menu items and our signature cocktail
- Skilled at anticipating, identifying and fulfilling guests needs and clarifying special orders
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Up-sold additional menu items, beverages, and deserts to increase restaurant profits
- Worked in a team environment
- POS System
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Head Server
Nonies
09.2008 - 05.2015
- Trained new servers regarding the restaurant policies and procedures to encourage longevity of employment
- Created weekly server schedules
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Deposited cash drops daily
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time
- Supervised server staff and simultaneously served personal section of tables
Bartender
Applebee's
01.2007 - 08.2008
- Demonstrated the ability to multi-task at a fast pace while dealing with various situations
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Checked customer's identification to confirm that they were legally able to consume alcohol
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Timeline
Server/Bartender
Harry and the Natives
06.2015 - Current
Head Server
Nonies
09.2008 - 05.2015
Bartender
Applebee's
01.2007 - 08.2008
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