Jennifer Ott
Newark,DE
Summary
Dynamic and versatile individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aire Serv Heating And Air Conditioning
09.2022 - Current
- Analyze customer service trends to discover areas of opportunity and provide feedback to management
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experience and by addressing customer concerns, demonstrating empathy, and resolving problems
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Train new personnel regarding company operations, policies and services
- Actively look for ways to improve processes and services provided
- Reach out to customers after completed sales to suggest additional service or product purchases
- Collaborate with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Absorb and implement managerial changes within the ever increasing advances in best practices
- Accept and engage with all managerial needs for coverage of shifts and specific needs of the company such as; nights, weekends, and home warranty coverage
- Maintain a positive interdepartmental collaboration to engage a positive experience with staff members, in coordination with clients, for a successful outcome for all parties
Realtor
Self-employeed
04.2020 - Current
- Assist buyers with finding ideal homes by assessing needs, requirements and budgets
- Advise and inform prospective clients on current market activities and conditions
- Write contracts to outline sales and purchases of properties
- Compare recently sold area properties to determine competitive market prices
Manager Practice Operations
Christiana Care Health System
11.2015 - 08.2020
- Maintained day-to-day operations of Hospitalists, within the Christiana Care Inpatient setting
- Participated in over 100 interviews of physicians, nurse practitioners and physician assistants for new hires
- Developed and implemented extensive on-boarding processes for newly hired medical providers
- Lead many multi-disciplinary projects for process improvements across Christiana and Wilmington hospital systems
- Maintained bi-weekly payroll for over 180 providers and employees
- Maintained and monitored quarterly budgets for the hospitalist department
- Addressed and remedied all provider and team member issues, in an HR capacity and leader of the entire hospitalist team
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
- Developed policies and procedures for effective practice management
- Managed and organized monthly team meetings for all providers and team members, including giving stage presentations of system-wide projects, and up to date practice metrics with organized visual data
- Organized scheduling for the entire hospitalist provider staffing for all inpatients of Christiana and Wilmington Hospitals
- Collaborated with the Chief of Medicine and CEO the financial goals to implement and establish best practices for the system, practice, intern program, and patients throughout the entire health system
Senior Office Assistant
Christiana Care Cardiology Consultants
03.2011 - 11.2015
- Completed clerical tasks
- Interacted with customers by phone, email or in-person to provide information prior to cardiac procedures
- Obtained Insurance Authorizations
- Multi-tasked and assisted in all other administrative departments
Hospital Scheduler
Cardiology Consultants, P.A.
07.2000 - 03.2011
- Completed clerical tasks
- Interacted with customers by phone, email or in-person to provide information prior to cardiac procedures
- Obtained Insurance Authorizations
- Multi-tasked and assisted in all other administrative departments
Education
- Business Management
Wilmington University
New Castle, DEHigh School Diploma -
Newark High School
Newark, DE06.1999
Skills
- Proficient in Microsoft Office Environment; Access, Excel, PowerPoint, Word, Outlook, and Teams
- Analytical and logical thinker
- Committed to quality work output
- Multi-tasker and Self-Starter
- Works well under pressure, independently, and within collaborative teams
- Follows directives and anticipates needs of leadership
- Promotes equity amongst cultural, identity and background diversity
Accomplishments
Recipient of the prestigious "President's Award" from Christiana Care Way Awards 1/29/2020 (three year Lean Six Sigma project for "Improving Provider Access to IT Applications on Start Date"-saving the institution over $2million per year)
Certification
Lean Six Sigma Certification, 7/2019, Juran
Timeline
Customer Service Representative
Aire Serv Heating And Air Conditioning
09.2022 - Current
Realtor
Self-employeed
04.2020 - Current
Manager Practice Operations
Christiana Care Health System
11.2015 - 08.2020
Senior Office Assistant
Christiana Care Cardiology Consultants
03.2011 - 11.2015
Hospital Scheduler
Cardiology Consultants, P.A.
07.2000 - 03.2011
- Business Management
Wilmington University
High School Diploma -
Newark High School
Lean Six Sigma Certification, 7/2019, Juran
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