Jennifer Owens
Spring Hill,FL
Summary
Well-qualified assistant manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
Work History
Human Resources Assistant
Bethesda Servicres LLC
08.2023 - 12.2023
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
Social Worker
Lawrence County Children's Services
04.2023 - 06.2023
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
- Updated client documentation for accurate, compliant and current records.
- Advocated for clients to assure respected rights and wishes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Documented client progress and activities in accordance with agency policies and procedures.
Inspector
New Image Marketing
12.2022 - 02.2023
- Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Conducted inspections on Circle K and Kangaroo gas station.
Inventory Control Team Lead
Academy Sports And Outdoors
09.2022 - 12.2022
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Streamlined warehouse operations for increased efficiency through the implementation of a barcode scanning system.
- Reduced product shrinkage with thorough documentation of damaged or missing items, ensuring timely resolution.
- Enhanced team productivity, effectively delegating tasks and providing consistent coaching to staff members.
- Facilitated seamless communication between various departments, promoting collaboration on inventory management initiatives.
Assistant Manager
Rural King
09.2012 - 06.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Elementary Education
Ohio University
Ironton, OH03.2001
Skills
- HR Policies
- Talent Management
- Employee Relations
- Employee Performance Evaluations
- Task Delegation
- Operations Management
- Product and Service Knowledge
- Project Management
- Performance Reviewing
- Customer Rapport
- Money Handling
- Financial Management
- Attention to detail
- Adaptability and flexibility
- Staff training and development
- Policy enforcement
- Team building
References
Wanda Funneman
coworker at rural king 8 years
Mattoon Il
217-259-9416
Mark McCabe
Co worker at rural king 5 years
Spring Hill, Fl
321-261-1159
Timeline
Human Resources Assistant
Bethesda Servicres LLC
08.2023 - 12.2023
Social Worker
Lawrence County Children's Services
04.2023 - 06.2023
Inspector
New Image Marketing
12.2022 - 02.2023
Inventory Control Team Lead
Academy Sports And Outdoors
09.2022 - 12.2022
Assistant Manager
Rural King
09.2012 - 06.2022
Bachelor of Science - Elementary Education
Ohio University
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