Jennifer Owens
Katy,TX
Summary
Dynamic and results-oriented professional with a proven track record in fast-paced delivery environments and marketing support. Excelled at Retail Information Systems by enhancing customer satisfaction through professional communication and effective prospecting. Mastered DoorDash and Postmates software, demonstrating exceptional time management and navigation skills. Skilled in upselling, with a keen sense of direction, ensuring operational excellence and client loyalty.
Overview
19
19
years of professional experience
Work History
Delivery Driver
DoorDash
Katy , TX
06.2020 - Current
- Delivered prepared food to customers.
- I became an expert at DoorDash software.
- Notified customers of delays to decrease calls to support.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Obeyed traffic laws and follow established traffic and transportation procedures.
Postmates Fleet Driver
Postmates
Katy, TX
06.2019 - 06.2020
- Delivered prepared food to customers
- Became an expert in Postmates software
Marketing Assistant
Retail Information Systems
Houston, TX
02.2006 - 12.2009
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Assisted in developing new business prospects by following up on leads generated from various sources.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained up-to-date knowledge of company products and services.
- Documented sales call data in company software.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Education
Some College (No Degree) - Basics
Houston Community College
Houston, TXBachelor of Science - Psychology
University of Phoenix
Tempe, AZSkills
- Time management
- Excellent sense of direction
- Cash transaction handling
- Map reading and navigation skills
- Safe driving
- Effective prospecting
- Outbound and inbound calls
- Scripted calls
- Email and telephone etiquette
- Cold calling
- Professional communication
- Upselling and cross selling
References
References available upon request.
Timeline
Delivery Driver
DoorDash
06.2020 - Current
Postmates Fleet Driver
Postmates
06.2019 - 06.2020
Marketing Assistant
Retail Information Systems
02.2006 - 12.2009
Some College (No Degree) - Basics
Houston Community College
Bachelor of Science - Psychology
University of Phoenix