Jennifer Pagliaroli
Bethlehem,PA
Summary
Experienced higher education professional with over two decades of expertise in Graduate and Adult Admissions, marketing, and corporate partnerships. Specialized in providing high-quality customer service, fostering team collaboration, and engaging stakeholders, committed to using strategic vision to advance institutional goals.
Overview
24
24
years of professional experience
Work History
Director of Partnership Operations
Moravian University
07.2023 - 07.2024
- Direct partnership operations, ensuring project alignment with client's needs
- Manage corporate relationships, from initial interest to ongoing support
- Oversee event management for educational partnerships, enhancing outreach
- Lead partnership strategies, boosting collaboration by 30% at Moravian University since 2022
- Manage detailed operational aspects of partnerships, ensuring alignment with strategic goals
- Analyze partnership outcomes, optimizing processes for better efficiency and impact
- Champion the development of key educational partnerships, driving forward university missions
Associate Director of Corporate-Education Partnerships
Moravian University
02.2022 - 06.2023
- Provided exceptional customer service to corporate partners, enhancing satisfaction and retention
- Monitored partnership agreements meticulously to ensure compliance and satisfaction
- Managed and developed relationships with partners, driving profitability
- Conceptualized programs that align with future educational trends and partner needs
- Energized university representation at events, effectively promoting mission
Associate Director of Enrollment Communications
Moravian College
09.2020 - 01.2022
- Managed comprehensive marketing strategies for various recruitment sectors
- Provided strategic marketing counsel to VP of Enrollment and Marketing Director
- Enhanced data accuracy in enrollment communications, improving decision-making
- Revamped communication procedures, setting a new standard for academic recruitment
- Oversaw detailed final approvals, ensuring quality in enrollment activities
Student Experience Mentor for Graduate and Adult Enrollment
Moravian College
09.2017 - 08.2020
- Elevated Graduate program profiles
Demonstrated strong budgeting and strategic planning skills - Partnered with external vendors to enhance marketing strategies and execution
- Boosted enrollment by streamlining student engagement processes
- Boosted student retention by enhancing mentorship programs
- Enhanced student support by developing targeted engagement programs
Freelance Project Director
OTX Research
01.2007 - 08.2009
- Secured bids to support managing partners
- Formulated market research questionnaires
- Managed vendor relationships
- Ensured accuracy of online surveys
- Streamlined survey proofing process, boosting operational efficiency
Senior Project Director - Telecoms
TNS
01.2001 - 09.2004
- Led sales support by devising cost estimates
- Solicited bids and crafted compelling proposals
- Tailored strategies to align with marketing objectives
- Oversaw telecom project lifecycle, enhancing client engagement and optimizing research processes
- Guided teams in methodology development and fieldwork supervision, boosting project efficiency
Education
Bachelor of Science in Marketing -
Lehigh University
Bethlehem, PASkills
- Keen attention to detail
- Engaging at events and conferences
- Vendor management
- Business writing
- Client interaction
- Project management
- Team collaboration
- Partnership development
- Customer relationship management
Timeline
Director of Partnership Operations
Moravian University
07.2023 - 07.2024
Associate Director of Corporate-Education Partnerships
Moravian University
02.2022 - 06.2023
Associate Director of Enrollment Communications
Moravian College
09.2020 - 01.2022
Student Experience Mentor for Graduate and Adult Enrollment
Moravian College
09.2017 - 08.2020
Freelance Project Director
OTX Research
01.2007 - 08.2009
Senior Project Director - Telecoms
TNS
01.2001 - 09.2004
Bachelor of Science in Marketing -
Lehigh University
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