Jennifer Palacios
Daly City,California
Summary
With over 3 years of experience as a retail worker, I have developed a strong skill set in providing excellent customer service with efficiency. Proficient in cash transactions, serving customers professionally, and completing tasks promptly. Demonstrated leadership by training new employees and generating innovative ideas. Colleagues describe me as dependable, respectful, open-minded, and a valuable team player. Eager to leverage my diverse skill set for organizational success.
Overview
5
5
years of professional experience
Work History
Front End Assistant
Costco
El Camino
06.2021 - Current
- Greeted customers entering store and responded promptly to customer needs
- Handling cart retrieval and organization
- Demonstrating urgency in assisting members
- Collaborating effectively with team members
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Restocked and organized merchandise in front lanes
- Worked closely with shift manager to solve problems and handle customer concerns
- Helped customers complete purchases, locate items, and join reward programs
- Worked with floor team and managers to meet wide range of customer needs.
RTV Clerk Cross Train Position
Costco
El Camino
04.2024 - 05.2024
- Cross train position- checked damaged items to Return to Vendor inventory in the computer in order to ship it out
- Created and maintained detailed database to develop promotional sales
- Work with OPT: STOP
- Managed timely and effective replacement of damaged or missing products
- Organized pallets in order to ship out
- Computer typing
- Pallet built
- Log lining/Log in Destroy Logs.
Staff/Social Media Editor
Transfer Magazine
San Francisco State
01.2022 - 12.2022
- Contributed to the creation of the magazine as a staff member, showcasing creativity and attention to detail
- Actively participated in class discussions within the fiction group, fostering collaboration and contributing to the publication's quality
- Applied to the role of social media editor, managing the magazine's online presence and engaging with the audience effectively
- Helped students develop website portals and social media pages to promote businesses
- Created customized marketing materials to increase product awareness
- Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
Janitor/Waitress
Emirates Airlines
South San Francisco, SFO Airport, CA
07.2019 - 12.2019
- Worked as a janitor, cleaning various areas including bathrooms, windows, lounge, and kitchen
- Took on the role of a waitress in the airline lounge
- Adapted well to the fast-paced restaurant environment
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Education
Bachelor of Arts - Creative Writing
San Francisco State University
San Francisco, CA12.2023
GED -
Jefferson High School
Daly City, CA05.2019
Skills
- Open-minded and eager to learn new things
- Experience in fast paced environment
- Excellent customer service
- Strong communication skill and teamwork abilities
- Customer Assistance/services
- Complex Problem-Solving
- Merchandise Restocking
- Able to work under pressure and prioritize tasks
- Positive attitude
- Bilingual in English and Spanish
- Multitasking
Independentprojects
- First Semester College Writing: Wrote 8-9 short stories
- Worked on a personal magazine
- Writing journal entries
- Published a story titled 'An Unexpected Counter' in Spring 2020
- Wrote a video game script for an 'existing game'
- Wrote my own video game script scene
Awards
- Principal's List Award at Jefferson High School
- Dedication Award for Jefferson High School Cross Country
- Female Athlete of the Year
- Colma of Chamber Scholarship
- Summa Cum Laude
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
RTV Clerk Cross Train Position
Costco
04.2024 - 05.2024
Staff/Social Media Editor
Transfer Magazine
01.2022 - 12.2022
Front End Assistant
Costco
06.2021 - Current
Janitor/Waitress
Emirates Airlines
07.2019 - 12.2019
Bachelor of Arts - Creative Writing
San Francisco State University
GED -
Jefferson High School