Jennifer Palacios
Mountain View,CA
Summary
Dynamic and results-driven professional with over a decade of experience in retail and banking management. Proven success in meeting and exceeding sales goals, ensuring operational excellence, and developing high-performing teams. Recognized for maintaining composure under pressure, delivering exceptional customer service, and effectively managing risk. Bilingual in Spanish and English.
Overview
14
14
years of professional experience
Work History
Front Desk Administrator/Optician
Precision Eyecare Center
03.2020 - Current
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Provide comprehensive front desk support in a high-volume optometry office, including patient check-in, appointment scheduling, and insurance verification
- Act as liaison between patients, optometrists, and insurance providers to ensure clarity and satisfaction across all interactions
- Optician Responsibilities: Assist patients with frame selection, lens recommendations, and fittings, ensuring each patient receives personalized care suited to their visual needs and preferences
- Inventory Management: Monitor and manage stock levels of eyewear and optical supplies, coordinating with suppliers for timely replenishment and minimizing shortages
- Administrative Support: Manage patient records and coordinate billing processes with accuracy, contributing to a streamlined and compliant office workflow
- Enhance patient experience by addressing inquiries and resolving issues promptly, maintaining a high standard of service and patient satisfaction
Sr. Store Manager
Wells Fargo Bank N.A
08.2015 - 07.2019
- Oversaw team operations, coaching and guiding employees to achieve personal, professional, and sales objectives
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Consistently met and exceeded store goals on a daily, monthly, and quarterly basis
- Collaborated with cross-functional partners to manage and balance business needs
- Ensured compliance with audit standards, regularly coaching team members to uphold process integrity and service quality
- Worked with partners, providing support to be able to manage a balanced business
Store Manager
Wells Fargo Bank N.A
08.2011 - 08.2015
- Promoted to a senior branch level; temporarily managed a district of 12 branches in the District Manager's absence
- Resolved escalated customer issues by exploring all available solutions to improve customer satisfaction
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Instrumental in developing team members, with over 25 employees receiving promotions under my mentorship
- Skilled in identifying and mitigating operational risks, leading audit preparations, and enforcing compliance protocols.
Assistant Store Manager
Wells Fargo Bank N.A
11.2010 - 08.2012
- Promoted to Branch Manager in recognition of leadership and sales performance
- Received 15 customer service and sales awards in a single quarter
Education
High school diploma or GED -
Some College - Psychology
Canada College
Redwood City, CA09.2008
Skills
- Customer service focus
- Problem-solving skills
- Sales
- Management/Operations
- Medical office experience
- Insurance Verification
- Recruiting
Accomplishments
• Selected as one of 20 managers region wide to participate in the prestigious Meeting Circle of Stars and Presidents Club.
• Successfully developed over 25 team members for internal promotions, demonstrating strong mentorship and team-building abilities.
• Recognized for consistently meeting deadlines and exceeding performance expectations.
Timeline
Front Desk Administrator/Optician
Precision Eyecare Center
03.2020 - Current
Sr. Store Manager
Wells Fargo Bank N.A
08.2015 - 07.2019
Store Manager
Wells Fargo Bank N.A
08.2011 - 08.2015
Assistant Store Manager
Wells Fargo Bank N.A
11.2010 - 08.2012
Some College - Psychology
Canada College
High school diploma or GED -
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