Michelle Farmer
Quinlan,TX
Summary
Dynamic optician with extensive experience at Rockwall Precision Eyecare, excelling in customer service and optical dispensing. Proven ability to enhance patient satisfaction through effective communication and precise optical measurements. Skilled in insurance verification and adept at managing optical orders, ensuring a seamless patient experience while fostering strong relationships.
Overview
35
35
years of professional experience
Work History
Optician
Rockwall Precision Eyecare
02.2013 - Current
Patient Relations Phone Calls Making Appointments Verify and billing of Medical and Vision Insurance Patient Workups Custom frame styling custom frame fit custom lense styling frame ordering frame merchandising frame rep relations Word Excel Cl sales and dispense and training
General Manager
Eyecare Centers Of America
05.1990 - 03.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Greenville High School
Greenville Texas05.1988
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Adjusting eyewear
- Retail sales
- Optical orders
- Progressive lenses expertise
- Transaction processing
- Frame selection
- Order preparation
- Product upselling
- Contact lens
- Supply management
- Optical equipment operation
- Visual acuity testing
- Eyewear brands
- Eye health assessment
- Display building
- Optical terminology
- Prescription interpretation
- Eyewear trends
- Corrective lens options
- Frame fitting
- Eyeglass repair
- Contact lens care
- Contact lens fitting
- Multifocal lenses
- Attention to detail
- Quality control
- Patient history documentation
- Fittings
- Frame repair
- Billing processing
- Appointment scheduling
- Analytical thinking
- Data verification
- Insurance approvals
- Conducting fittings
- Time management
- Active listening
- Administrative functions
- Verifying prescriptions
- Inventory management
- Patient testing
- Product and service recommendations
- Student optician training supervision
- Children's eyewear
- Optical needs assessment
- Decision-making
- Excellent communication
- Optical equipment testing
- Work order preparation
- Problem-solving
- MS office
- Prescription evaluation
- Selecting frames
- Assistive equipment instruction
- Certified optician
- Optical display arrangements
- Managing repairs
- Medical device fabrication
- Supply and equipment ordering
- Certified optician (ABO)
- Provider training
- Assistive device advisory
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Critical thinking
- Visual field testing
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Patient education
- Patient confidentiality
- Prescription verification
- Relationship building
- Office administration
- Computer proficiency
- Professional ethics
- Team building
- Safety protocols
- Task prioritization
- Self motivation
- Product knowledge
- Interpersonal skills
- Customer relationship management
- Goal setting
- Professionalism
- Follow-up care
Timeline
Optician
Rockwall Precision Eyecare
02.2013 - Current
General Manager
Eyecare Centers Of America
05.1990 - 03.2012
High School Diploma -
Greenville High School
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