Ja’Shawn Mays
Millbrook
Summary
Dynamic professional with extensive experience in customer service and optical dispensing at National Vision. Proven ability to enhance patient satisfaction through effective communication and precise optical measurements. Skilled in training and team leadership, consistently achieving sales goals while maintaining high-quality standards in eyewear selection and fitting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Optician
National Vision
Prattville, AL
03.2025 - Current
- Assisted customers in selecting appropriate eyewear based on prescriptions and personal preferences.
- Conducted preliminary eye exams to determine patients' vision needs and recommend corrective lenses.
- Maintained accurate patient records and documentation for prescription orders and adjustments.
- Collaborated with optometrists to facilitate seamless patient care and eyewear fitting processes.
- Assisted with the receptionist desk.
Human Resources Specialist (42A)
Army Reserve
Montgomery, AL
03.2024 - Current
- Assisted in recruitment processes, screening candidates for suitability and compliance with military standards.
- Coordinated employee onboarding, ensuring completion of documentation and training requirements.
- Maintained personnel records, ensuring accuracy and confidentiality of sensitive information.
- Supported performance evaluation processes by preparing materials and facilitating assessments.
Shift Leader
Zaxbys
Prattville, AL
12.2020 - 09.2024
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained new staff on customer service protocols and operational procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Coordinated team schedules to maintain optimal staffing during peak hours.
Sales Associate
Lowe's
Prattville, AL
03.2023 - 08.2023
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained organized merchandise displays to promote promotions and improve visibility of products.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
Education
High School Diploma -
Stanhope Elmore Highschool
Millbrook, AL05.2023
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Retail sales
- Adjusting eyewear
- Insurance billing
- Optical dispensing
- Repairing glasses
- Optical orders
- Progressive lenses expertise
- Transaction processing
- Frame selection
- Order preparation
- Contact lens
- Supply management
- Optical equipment operation
- Visual acuity testing
- Eyewear brands
- Active listening
- Patient testing
- Children's eyewear
- Compensation and benefits
- Performance management
- Positive attitude
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Training assistance
- Creative problem solving
- Customer service management
- Team supervision
- Conflict resolution
- Role modeling
- Daily workflows
- Policy enforcement
- Heavy lifting
Accomplishments
- Achieved MVP of the Year in 2025 for outstanding sales performance and dedication.
- Generated over $150,000 in sales during 2025 despite limited doctor coverage and reduced patient availability.
- Maintained the lowest remake percentage, demonstrating attention to detail and accuracy in dispensing and order fulfillment
Certification
Completion of Human Resources training.
Timeline
Optician
National Vision
03.2025 - Current
Human Resources Specialist (42A)
Army Reserve
03.2024 - Current
Sales Associate
Lowe's
03.2023 - 08.2023
Shift Leader
Zaxbys
12.2020 - 09.2024
High School Diploma -
Stanhope Elmore Highschool