Nicole Sayler
Reno,USA
Summary
Over 20 years of experience in customer service across various industries, including retail, sales management, and optical services. Proven ability to lead teams and enhance customer satisfaction through effective communication and problem-solving skills. Strong work ethic and adaptability demonstrated in fast-paced environments. Committed to fostering positive customer experiences and team collaboration.
Overview
11
11
years of professional experience
Work History
Optician
DeMers Family Vision Group, Inc.
Sparks, NV
09.2023 - Current
- 1. Optician
- 2. Team player, very friendly and helpful
- 3. Love and compassion for my teammates, patients and doctors
- 4. Optical sales
- 5. Billing vision plans
- 6. Computer programs
- 7. Answering phones
- 8. Customer service
- 9. Cleaning and organizing
- 10. Glasses repair and adjustments
- 11. Troubleshooting
- 12. Making appointments
- 13. Helping wherever I am needed, always happy to help in any way I can
- 14. Imputing inventory
- 15. Dispensing glasses
- 16. Ordering
- 17. Data entry
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Optician
EyeZone
Reno, NV
07.2022 - 09.2023
- 1. Optician
- 2. Team player, very friendly and helpful
- 3. Love and compassion for my teammates, patients and doctors
- 4. Optical sales
- 5. Billing
- 6. Computer programs
- 7. Answering phones
- 8. Customer service
- 9. Cleaning and organizing
- 10. Glasses repair and adjustments
- 11. Troubleshooting
- 12. Making appointments
- 13. Helping wherever I am needed, always happy to help in anyway I can
Optician
Battle Born Eye Care
Reno, NV
11.2021 - 07.2022
- 1. Optician
- 2. Optical Sales
- 3. Multiple computer programs
- 4. Billing
- 5. Ordering
- 6. Phone ordering
- 7. Customer service
- 8. Cleaning, organizing
- 9. Glasses repair and adjustment
- 10. Team player, very friendly and helpful
- 11. Receptionist
- 12. Making appointments
- 13. Processing Jobs
- 14. Trouble Shooting/Rx checks
Optician
Family Eye Care Associates
Sparks, NV
04.2021 - 11.2021
- 1. Optician
- 2. Optical Sales
- 3. Multiple computer programs
- 4. Billing
- 5. Ordering
- 6. Phone ordering
- 7. Customer service
- 8. Cleaning, organizing
- 9. Glasses repair and adjustment
- 10. Team player, very friendly and helpful
Sales Associate/ Assistant Manager Trainee
Carson Jewelry and loan
Carson City, NV
02.2021 - 03.2021
- Sales/ Assistant manager
- Posting product online
- Online social media
- Shipping product
- Cleaning and organization
- Sales
- Loan processing
- Pawn processing
- Conducted credit card transactions through POS System
- Up-sold customers
- Responsible for store displays
- Stocked the floor
- Maintained a clean service environment
- Provided pleasant customer service
- Answered incoming calls
Sales Associate/Assistant manager trainee
JM Furniture
Carson City, NV
10.2020 - 01.2021
- Sales and Customer Service
- Performed onsite, in-store retail sales
- Answered customer questions and addressed problems
- Responsible for selling Furniture products
- Successfully negotiated sales of over 4,000 dollars
- Answered incoming calls
- Conducted credit card transactions through POS System
- Placed orders
- Educated customers about Furniture
- Up-sold customers
- Maintained a clean service environment
- Provided pleasant customer service
Internet Sales Consultant
Michael Hohls motor company
Carson City, NV
07.2020 - 10.2020
- Schedule appointments, answering multiple line phone calls, receptionist work, Internet sales, credit card payments, computer skills, multiple computer programs, customer service.
Receptionist
Donaldson Eye Care
Sonora, CA
11.2018 - 07.2020
- Completed and filed financial documentation for accounting purposes.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Enhanced office efficiency by handling 100+ callers per day.
- Completed skilled administrative work to support all office staff and operational requirements.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for over 1000’s of patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Responded to correspondence from insurance companies to verify patient’s coverage.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and keeping things tidy
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
Receptionist
Foothill Sierra Pest Control
Sonora Ca
08.2018 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
Sales and Customer Service Manager
Motherlode Internet
Sonora, CA
06.2016 - 01.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Store Manager
Motherlode Christian Thrift Store
Sonora, CA
06.2014 - 06.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
Education
General Ed
Sonora Highschool
Sonora, CA06.2000
Skills
- Customer service and support
- Management
- Optical measurements and dispensing
- Insurance verification and billing
- Computer proficiency
- Eyewear adjustment and repair
- Retail sales and transactions
- Order preparation and processing
- Progressive lenses expertise
- Contact lens fitting
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Marketing
- Negotiation
- Product management
- Salesforce management
- Clear communication
- Employee onboarding
- Work prioritization
- Inventory management
- Recruiting and interviewing
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team development
Timeline
Optician
DeMers Family Vision Group, Inc.
09.2023 - Current
Optician
EyeZone
07.2022 - 09.2023
Optician
Battle Born Eye Care
11.2021 - 07.2022
Optician
Family Eye Care Associates
04.2021 - 11.2021
Sales Associate/ Assistant Manager Trainee
Carson Jewelry and loan
02.2021 - 03.2021
Sales Associate/Assistant manager trainee
JM Furniture
10.2020 - 01.2021
Internet Sales Consultant
Michael Hohls motor company
07.2020 - 10.2020
Receptionist
Donaldson Eye Care
11.2018 - 07.2020
Receptionist
Foothill Sierra Pest Control
08.2018 - 11.2018
Sales and Customer Service Manager
Motherlode Internet
06.2016 - 01.2018
Store Manager
Motherlode Christian Thrift Store
06.2014 - 06.2016
General Ed
Sonora Highschool