Thushari Hewavithana
Houston,Texas
Summary
With hands-on experience, eager to learn new skills and advance knowledge. A motivated employee with a demonstrated ability to work well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease. Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear, and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Optician
Walmart
07.2024 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Maintained safe, clean and organized environment to increase patient comfort.
Sales Associate
Walmart Supercenter
04.2016 - Current
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Customers received merchandise recommendations based on their needs and preferences
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor
Receptionist
Coconut Development Authority
12.1996 - 08.2015
- Provided administrative support to staff members in a fast-paced environment
- Scheduled and confirmed [Job Title] appointments and meetings
- Assisting all departments as a point of contact
- Give guests accurate and precise information
- Acted as the first point of contact for potential clients and scheduled appointments for them
Education
No Degree - Diabetes Community Care Coordinator Program
ADCES
Online09-2024
High School Diploma -
Southland College
Galle, SP01.1990
Skills
- Retail sales customer service
- Sales support
- Computer typing skills
- Data entry skills
- Copy writing skills
- Customer Service
- Optical Measurements
- Computer Skills
- Repairing Glasses
- Optical dispensing
- Insurance Billing
- Adjusting Eyewear
- Retail Sales
Certification
Association of Diabetes Care & Education Specialists Certification of Completion.
Timeline
Optician
Walmart
07.2024 - Current
Sales Associate
Walmart Supercenter
04.2016 - Current
Receptionist
Coconut Development Authority
12.1996 - 08.2015
No Degree - Diabetes Community Care Coordinator Program
ADCES
High School Diploma -
Southland College
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