Tiffany Bone
Leesburg,FL
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.
Overview
29
29
years of professional experience
Work History
Optician
Mid Florida Eye Center
01.2019 - 10.2021
- As the Store Manager, I was tasked with turning around an underperforming location that was slated to close in 2006 following the acquisition of Pearle Vision by Luxottica
- Under my leadership, the store posted a 110% increase in sales revenue remaining profitable until the store was closed as a part of Luxottica's divestment of the Pearle division banner
- Responsible for recruiting a high-performing team, forming an optometrist partnership, and managing performance based on seasonal, weekly, and daily business trends that regularly required flexibility and creative problem solving
- Maintained the highest level of customer service standards while leading the store through major challenges including: Closing the one-hour lab that drove 60% of revenues, multiple changes in ownership, and reclassification that resulted in the loss of foot-traffic driving retailers.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
ASSISTANT STORE MANAGER & OPTICIAN
Luxottica (Pearle Vision)
06.2006 - 12.2019
- Transferred from Lee County to Lake County where as the Assistant Store Manager I was responsible for managing a million dollar retail vertical
- Responsible for recruiting, training, coaching, and retaining sales associates
- Oversaw inventory procedures and quality control
- Created a mutually beneficial partnership between the optometrist service and retail business driving revenue performance on both sides of the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
STORE MANAGER & OPTICIAN
Luxottica (Lenscrafters)
01.1995 - 06.2006
- I learned the optical business from the ground up, first styling frames, then manufacturing lenses in the lab, all while training and studying to be an optician
- I was promoted to Store Manager in 2001.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Optician
Lake Eye
10.2020 - 07.2022
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Assistant Manager/Optician
Eyeglass World
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
OPTICIANS LICENSE -
Apprentice
01.2002
HIGH SCHOOL DIPLOMA -
Riverdale High School
Fort Myers, FL01.1989
Skills
- Business Management
- Customer Service
- Creative Problem Solving
- Recruitment, Training and Development
- Prescription Lens Manufacturing
- Vendor Relations
- Sales and Retail Strategy
- Fitness and Nutrition Coaching
- Task Delegation
- Employee Performance Evaluations
- Cost Reduction
- Employee Scheduling
- Recruiting and Interviewing
- Product and Service Knowledge
- Operations Management
- Customer Rapport
- Performance Reviewing
- Retail Operations
- Staff Supervision
- Money Handling
- Sales Strategies
- CSS
- Orientation and Training
- Staff Development
Personal Information
Title: STORE MANAGER & OPTICIAN
Volunteer Experience
- Leesburg Chamber of Commerce
- Lake Sumter Boys and Girls Club
- Leesburg Partnership
- Leesburg Center for the Arts
- Lifestream Behavioral Center
- Lake Sumter Community Foundation
Timeline
Assistant Manager/Optician
Eyeglass World
07.2022 - Current
Optician
Lake Eye
10.2020 - 07.2022
Optician
Mid Florida Eye Center
01.2019 - 10.2021
ASSISTANT STORE MANAGER & OPTICIAN
Luxottica (Pearle Vision)
06.2006 - 12.2019
STORE MANAGER & OPTICIAN
Luxottica (Lenscrafters)
01.1995 - 06.2006
OPTICIANS LICENSE -
Apprentice
HIGH SCHOOL DIPLOMA -
Riverdale High School