Logan Hatley
Ardmore,AL
Summary
Proven Optician with a track record of enhancing customer satisfaction and sales at Walmart through personalized eyewear recommendations and effective inventory management. Skilled in operations management and sales forecasting, demonstrating a keen ability to boost revenue growth. Excels in building strong client rapport and providing exceptional service, leveraging both technical and interpersonal skills to exceed business goals. .
Overview
3
3
years of professional experience
Work History
Optician
Walmart
02.2024 - Current
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Eyewear Consultant/Optometric Technician
MyEyeDr
01.2023 - 02.2024
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Enhanced sales performance by building strong rapport with clients and understanding their specific eyewear requirements.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Assisted in inventory management, ensuring adequate stock levels of popular eyewear products to meet customer demand.
- Collaborated with optometrists and opticians to provide seamless patient care, facilitating accurate prescription orders and adjustments.
Optician
EyeCare Associates
05.2022 - 01.2023
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Optician
Walmart
10.2021 - 05.2022
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
Education
No Degree - General Studies
Calhoun Community College
Tanner, AL12.2020
Skills
- Order Preparation
- Display building
- Supply Management
- Insurance Billing
- Training and development background
- Operations Management
- Business operations knowledge
- Sales Forecasting
- Sales Coaching
- Sales Tracking
- Data Analysis
Timeline
Optician
Walmart
02.2024 - Current
Eyewear Consultant/Optometric Technician
MyEyeDr
01.2023 - 02.2024
Optician
EyeCare Associates
05.2022 - 01.2023
Optician
Walmart
10.2021 - 05.2022
No Degree - General Studies
Calhoun Community College