Kelly Fay
Milton
Summary
Dynamic optician with a proven track record at Mercy Health Systems, excelling in customer service and optical measurements. Expert in progressive lenses and insurance verification, I increased sales through effective product recommendations and personalized consultations. Committed to enhancing patient satisfaction while maintaining quality control and fostering teamwork within the optical team.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Optician
SSM Health Davis Duehr Dean Eye Care
06.2019 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
Lead Optician
Mercy Health Systems
06.2000 - 06.2019
- Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
- Provided thorough explanations of various lens options, empowering clients to make informed decisions about their eyewear choices.
- Implemented marketing initiatives to promote new products and services, contributing to increased revenue.
- Troubleshot complex vision issues, collaborating with ophthalmologists to ensure appropriate treatment plans were implemented.
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
- Assisted customers in selecting frames that complemented their facial features and personal style preferences, resulting in increased customer satisfaction.
- Assessed customer''s needs through detailed consultations leading them towards suitable options based on their lifestyle and requirements.
- Mentored junior opticians, fostering professional growth and development within the team.
- Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
- Maintained a clean and organized work environment while adhering to all safety protocols related to handling optical equipment.
- Regularly attended industry conferences and seminars to stay current on the latest trends and advancements in optical technology, ensuring patients received cutting-edge care.
- Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
- Acted as a liaison between ophthalmologists and clients, facilitating clear communication regarding treatment plans and any necessary follow-up appointments.
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
- Utilized advanced diagnostic equipment for precise measurements of patients'' eyes, ensuring proper lens fitting and optimal vision correction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Performed basic vision testing for new patients.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Student Optician
Fort Atkinson Vision Center
02.1993 - 05.2000
- Supported the optometrist during eye examinations, efficiently gathering patient information and preparing necessary equipment.
- Adjusted eyewear frames for proper fit, ensuring customer satisfaction and reducing the need for future adjustments.
- Performed accurate measurements for eyewear fitting, ensuring optimal comfort and functionality for clients.
- Exceeded expectations as a team player by consistently supporting colleagues during high-traffic periods.
- Read and filled prescriptions for eyeglasses and contact lenses.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Performed basic vision testing for new patients.
- Aided in selection of eyeglass frames based on customer preferences.
Education
Associate of Science - Police Science
Blackhawk Technical College
Janesville, WI05-1999
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Adjusting eyewear
- Retail sales
- Optical orders
- Progressive lenses expertise
- Transaction processing
- Frame selection
- Order preparation
- Contact lens
- Product upselling
- Supply management
- Optical equipment operation
- Visual acuity testing
- Eyewear brands
- Eye health assessment
- Display building
- Optical terminology
- Prescription interpretation
- Eyewear trends
- Corrective lens options
- Contact lens fitting
- Frame fitting
- Multifocal lenses
- Eyeglass repair
- Contact lens care
- Attention to detail
- Quality control
- Patient history documentation
- Fittings
- Frame repair
- Billing processing
- Appointment scheduling
- Data verification
- Insurance approvals
- Active listening
- Administrative functions
- Time management
- Verifying prescriptions
- Inventory management
- Product and service recommendations
- Patient testing
- Student optician training supervision
- Children's eyewear
- Optical needs assessment
- Decision-making
- Excellent communication
- Optical equipment testing
- Work order preparation
- Problem-solving
- Certified optician
- Optical display arrangements
- Certified optician (ABO)
- Teamwork and collaboration
- Teamwork
- Multitasking Abilities
- Reliability
- Visual field testing
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Patient confidentiality
- Professional ethics
- Team building
- Professionalism
- Customer relationship management
Certification
- Certified Optician
Timeline
Optician
SSM Health Davis Duehr Dean Eye Care
06.2019 - Current
Lead Optician
Mercy Health Systems
06.2000 - 06.2019
Student Optician
Fort Atkinson Vision Center
02.1993 - 05.2000
Associate of Science - Police Science
Blackhawk Technical College
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