Kelly Fay

Milton

Summary

Dynamic optician with a proven track record at Mercy Health Systems, excelling in customer service and optical measurements. Expert in progressive lenses and insurance verification, I increased sales through effective product recommendations and personalized consultations. Committed to enhancing patient satisfaction while maintaining quality control and fostering teamwork within the optical team.

Overview

years of professional experience

Certification

Work History

Optician

SSM Health Davis Duehr Dean Eye Care

06.2019 - Current

Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Verified and updated patient records promptly to guarantee accurate prescription information.
Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.

Lead Optician

Mercy Health Systems

06.2000 - 06.2019

Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
Provided thorough explanations of various lens options, empowering clients to make informed decisions about their eyewear choices.
Implemented marketing initiatives to promote new products and services, contributing to increased revenue.
Troubleshot complex vision issues, collaborating with ophthalmologists to ensure appropriate treatment plans were implemented.
Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
Assisted customers in selecting frames that complemented their facial features and personal style preferences, resulting in increased customer satisfaction.
Assessed customer''s needs through detailed consultations leading them towards suitable options based on their lifestyle and requirements.
Mentored junior opticians, fostering professional growth and development within the team.
Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
Maintained a clean and organized work environment while adhering to all safety protocols related to handling optical equipment.
Regularly attended industry conferences and seminars to stay current on the latest trends and advancements in optical technology, ensuring patients received cutting-edge care.
Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
Acted as a liaison between ophthalmologists and clients, facilitating clear communication regarding treatment plans and any necessary follow-up appointments.
Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
Utilized advanced diagnostic equipment for precise measurements of patients'' eyes, ensuring proper lens fitting and optimal vision correction.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Operated lensometers to orient and mark uncut lenses for eyeglasses.
Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Performed basic vision testing for new patients.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Educated clients about how to adapt to, wear, and care for eyeglasses.
Confirmed quality control standards were met for all eyewear and contact lenses.
Maintained safe, clean and organized environment to increase patient comfort.
Verified and updated patient records promptly to guarantee accurate prescription information.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.

Student Optician

Fort Atkinson Vision Center

02.1993 - 05.2000

Supported the optometrist during eye examinations, efficiently gathering patient information and preparing necessary equipment.
Adjusted eyewear frames for proper fit, ensuring customer satisfaction and reducing the need for future adjustments.
Performed accurate measurements for eyewear fitting, ensuring optimal comfort and functionality for clients.
Exceeded expectations as a team player by consistently supporting colleagues during high-traffic periods.
Read and filled prescriptions for eyeglasses and contact lenses.
Took measurements such as pupillary distance, ocular center and segment heights.
Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Performed basic vision testing for new patients.
Aided in selection of eyeglass frames based on customer preferences.

Education

Associate of Science - Police Science

Blackhawk Technical College

Janesville, WI

05-1999

Skills

Customer service
Insurance verification
Optical measurements
Computer skills
Repairing glasses
Optical dispensing
Insurance billing
Adjusting eyewear
Retail sales
Optical orders
Progressive lenses expertise
Transaction processing
Frame selection
Order preparation
Contact lens
Product upselling
Supply management
Optical equipment operation
Visual acuity testing
Eyewear brands
Eye health assessment
Display building
Optical terminology
Prescription interpretation
Eyewear trends
Corrective lens options
Contact lens fitting
Frame fitting
Multifocal lenses
Eyeglass repair
Contact lens care
Attention to detail
Quality control
Patient history documentation
Fittings
Frame repair

Billing processing
Appointment scheduling
Data verification
Insurance approvals
Active listening
Administrative functions
Time management
Verifying prescriptions
Inventory management
Product and service recommendations
Patient testing
Student optician training supervision
Children's eyewear
Optical needs assessment
Decision-making
Excellent communication
Optical equipment testing
Work order preparation
Problem-solving
Certified optician
Optical display arrangements
Certified optician (ABO)
Teamwork and collaboration
Teamwork
Multitasking Abilities
Reliability
Visual field testing
Team collaboration
Effective communication
Adaptability and flexibility
Patient confidentiality
Professional ethics
Team building
Professionalism
Customer relationship management