Irene Palomera
Corona,CA
Summary
Dedicated optician with a strong focus on customer service and patient education. Proven skills in prescription verification and inventory management, enhancing patient satisfaction and driving sales growth.
Overview
4
4
years of professional experience
Work History
Optician
Proview Eyecare
06.2022 - Current
- Assisted patients in selecting appropriate eyewear according to individual vision needs.
- Conducted comprehensive eye exams using advanced diagnostic equipment.
- Educated clients on proper lens care and maintenance techniques.
- Collaborated with optometrists to ensure accurate prescriptions and treatment plans.
- Managed inventory of eyewear products, optimizing stock levels and product displays.
- Trained new staff on customer service protocols and optical procedures.
- Addressed patient inquiries and resolved issues to enhance overall satisfaction and experience.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Performed basic vision testing for new patients.
- Aided in selection of eyeglass frames based on customer preferences.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Maintained safe, clean and organized environment to increase patient comfort.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
- Learned new catalog of items to present current options to patients.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
- Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
- Implemented customer feedback system to gather insights on service improvement, leading to enhanced customer service protocols.
- Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
- Increased sales with engaging product demonstrations and knowledgeable recommendations of latest eyewear trends.
- Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
- Reduced wait times for eyewear adjustments and pickups by implementing efficient workflow in service area.
- Facilitated smooth transition to digital record-keeping, improving organization and accessibility of customer prescriptions and records.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Optimized display of eyewear collections, making it easier for customers to navigate options and make selections.
- Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
- Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
- Developed and maintained strong relationships with eyewear suppliers, ensuring timely and cost-effective procurement of high-quality products.
- Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
- Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
- Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
- Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
Education
High School Diploma -
Corona High School
Corona, CASkills
- Customer service
- Insurance verification
- Optical measurements
- Repairing glasses
- Adjusting eyewear
- Progressive lenses expertise
- Frame selection
- Contact lens
- Product upselling
- Self motivation
- Prescription verification
- Patient education
- Multitasking Abilities
- Problem-solving abilities
- Effective communication
- Reliability
- Teamwork
- Work order preparation
- Decision-making
- Inventory management
- Verifying prescriptions
- Appointment scheduling
- Order preparation
Timeline
Optician
Proview Eyecare
06.2022 - Current
High School Diploma -
Corona High School