Nicole Veals
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Optician
Vision Source - Family Eye Center
Houston , TX
2018.12 - 2022.12
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Dispensed contact lenses upon completion of fitting process.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Maintained records of prescriptions, orders and payments.
Receptionist
Americas Best Contacts And Eyeclasses
Houston , TX
2017.02 - 2018.11
- Answered and directed incoming calls using multi-line telephone system.
- Performed data entry tasks into various computer systems accurately and promptly.
- Reviewed contracts between the organization and third parties for adherence to HIPAA standards.
Food and Nutrition Supervisor
Sam's Wholesale Club
Houston , TX
2014.04 - 2017.02
- Provided guidance and assistance to employees when needed in order to maintain a productive work environment.
- Monitored food service operations to ensure quality standards were met.
- Worked with food service personnel to update patient meal programs and public cafeteria menus.
- Trained new hires in proper safety procedures, sanitation regulations and food handling techniques.
Education
High School Diploma -
Booker T Washington High School
New Orleans, LA06.1998
Skills
- Data Entry
- Clerical Support
- Bookkeeping
- Microsoft Office Suite
- Office Equipment Proficiency
- Retail Sales Customer Service
Timeline
Optician
Vision Source - Family Eye Center
2018.12 - 2022.12
Receptionist
Americas Best Contacts And Eyeclasses
2017.02 - 2018.11
Food and Nutrition Supervisor
Sam's Wholesale Club
2014.04 - 2017.02
High School Diploma -
Booker T Washington High School
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