Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shilaina Simmons

Huntsville

Summary

Hardworking and passionate job seeker with great team work, strong communication, and organizational skills.

Looking for a full time position. I have hands-on experience in customer service, and optician work. I love navigating through challenges. I bring strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset.

Overview

5
5
years of professional experience

Work History

Optician

Walmart
Huntsville,tx
12.2025 - Current
  • Provided exceptional customer service to enhance patient satisfaction and retention.
  • Assisted in fitting and dispensing eyewear based on individual prescriptions.
  • Maintained accurate inventory levels of optical products and accessories.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.

Customer Service Representative

Walmart
Huntsville,tx
08.2021 - 12.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed returns and exchanges efficiently, ensuring compliance with company policies.
  • Maintained strong knowledge of company policies regarding transaction limits, check-cashing guidelines, and other relevant regulations.
  • Utilized point-of-sale systems to manage transactions accurately and swiftly.
  • Processed cash transactions accurately and efficiently at point-of-sale terminals.
  • Processed billing transactions accurately and efficiently to ensure prompt payment collection.
  • Utilized billing software to generate invoices and maintain accurate financial records.

Education

No Degree - Business Administration

Sam Houston State University
Huntsville, TX

High School Diploma -

Huntsville High School
Huntsville, TX
07-2020

Skills

  • Cash counting
  • Insurance verification
  • Computer skills
  • Adjusting eyewear
  • Customer service
  • Optical measurements
  • Problem-solving
  • Data entry

Timeline

Optician

Walmart
12.2025 - Current

Customer Service Representative

Walmart
08.2021 - 12.2025

No Degree - Business Administration

Sam Houston State University

High School Diploma -

Huntsville High School