Shilaina Simmons
Huntsville
Summary
Hardworking and passionate job seeker with great team work, strong communication, and organizational skills.
Looking for a full time position. I have hands-on experience in customer service, and optician work. I love navigating through challenges. I bring strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset.
Overview
5
5
years of professional experience
Work History
Optician
Walmart
Huntsville,tx
12.2025 - Current
- Provided exceptional customer service to enhance patient satisfaction and retention.
- Assisted in fitting and dispensing eyewear based on individual prescriptions.
- Maintained accurate inventory levels of optical products and accessories.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Customer Service Representative
Walmart
Huntsville,tx
08.2021 - 12.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed returns and exchanges efficiently, ensuring compliance with company policies.
- Maintained strong knowledge of company policies regarding transaction limits, check-cashing guidelines, and other relevant regulations.
- Utilized point-of-sale systems to manage transactions accurately and swiftly.
- Processed cash transactions accurately and efficiently at point-of-sale terminals.
- Processed billing transactions accurately and efficiently to ensure prompt payment collection.
- Utilized billing software to generate invoices and maintain accurate financial records.
Education
No Degree - Business Administration
Sam Houston State University
Huntsville, TXHigh School Diploma -
Huntsville High School
Huntsville, TX07-2020
Skills
- Cash counting
- Insurance verification
- Computer skills
- Adjusting eyewear
- Customer service
- Optical measurements
- Problem-solving
- Data entry
Timeline
Optician
Walmart
12.2025 - Current
Customer Service Representative
Walmart
08.2021 - 12.2025
No Degree - Business Administration
Sam Houston State University
High School Diploma -
Huntsville High School