Open To Work
Maria Mercado
Brookfield,USA
Summary
Customer service professional with over 10 years in healthcare support and retail. Expertise in managing patient records, filing insurance claims, and providing compassionate care to enhance patient experiences. Currently seeking a Medical Office Assistant role to utilize strong communication and organizational skills.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Optician
Wisconsin Vision
Elm Grove, WI
11.2021 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create a perfect fit.
- Recommended lens coatings and lightweight options to enhance patient satisfaction and comfort with eyeglasses.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Coordinated check-in and check-out procedures, verifying patient information and submitting lens orders efficiently.
- Filed claims with vision and medical insurance companies to secure timely payment for optical services.
Dispensing Optician
Wisconsin Vision
Elm Grove, WI
11.2021 - Current
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Measured patients for bridge, eye size and temple length to select comfortable frames.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Notified patients upon arrival of eyeglasses or contact lenses, facilitating final fittings for optimal comfort and use.
- Provided personalized lens, coating, and frame recommendations to enhance patient satisfaction and vision correction.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Filed insurance claims to secure payment for optical services, ensuring timely reimbursement.
Life Enrichment Assistant
Heritage Senior Living
Elm Grove, WI
08.2020 - 11.2021
- Planned and implemented activity programs, special events and outings for residents to improve cognitive functions and mental health.
- Motivated attendees to engage fully in activities, fostering a vibrant and enthusiastic community atmosphere.
- Transported residents on outings to facilitate community activity initiatives.
- Coordinated scheduled events to enhance resident engagement and increase attendance.
- Helped residents build confidence to maintain interpersonal relationships and practice social skills.
- Maintained and organized facilities, games, and athletic equipment.
- Reported hazardous conditions to supervisor or nurse to maximize safety and well-being of residents.
- Documented daily activities and intake in nursing notes, care plans, and communication books to ensure compliance with state regulations.
Activity Assistant
Heritage Senior Living
Elm Grove, WI
08.2019 - 11.2021
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Engaged residents through events, small groups, and scheduled movies, entertainment, and other special events.
- Delivered emotional support and companionship, enhancing residents' overall quality of life.
- Facilitated development of interpersonal relationships, social skills, mental abilities, and confidence among residents.
- Supported residents in physical therapy exercises, promoting strength and mobility recovery.
Caregiver
Heritage Senior Living
Elm Grove, WI
03.2016 - 11.2021
- Assisted residents with daily living needs and self-administered medications to promote self-esteem and overall wellness.
- Cultivated strong relationships with clients to provide emotional support and companionship, enhancing their quality of life.
- Monitored and communicated critical patient information to healthcare staff, facilitating effective treatment planning and care delivery.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Used company software and databases to maintain records of services performed and patient conditions.
Resident Care Aide
Heritage Senior Living
Elm Grove, WI
03.2016 - 08.2019
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with dressing, grooming, and feeding, enabling them to adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored vital signs daily and notified supervisor of any health concerns or behavioral changes.
- Administered medications to patients and remained vigilant for negative side effects.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Cleaned equipment with proper disinfectants after patient transport to minimize infection risk.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Service Representative
Sixteenth Street Community Health Center
Milwaukee, WI
04.2012 - 02.2016
- Delivered exceptional customer service to patients by answering questions and resolving concerns to enhance patient satisfaction.
- Managed patient registration process, ensuring data accuracy and completeness to streamline onboarding.
- Verified insurance eligibility and coverage for patients to ensure seamless access to medical services.
- Supported patients in completing check-in and payment forms for efficient processing.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
High school diploma - GED
Bay View
Milwaukee, WI06-1993
Skills
- Vision correction
- Optical care
- Visual acuity testing
- Patient records management
- Care plans
- Patient consultation
- Patient education
- Insurance verification
- Insurance claim submissions
- Data Verification
- EMR systems
- Front desk operations
- Customer inquiries
- Customer service
- Retail sales
- Sales
- Cash handling
- Cash register
- Transaction Processing
- Data entry
- Typing
- Attention to detail
- Office experience
- Windows
- Great communication skills
- Residents' rights
- Patient Flow
- Skilled nursing facility
- Front desk
- Patient education
- Office experience
Certification
- CPR Certification
- Caregiver Certification
Languages
English
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$17/hr - $1000/hrTimeline
Optician
Wisconsin Vision
11.2021 - Current
Dispensing Optician
Wisconsin Vision
11.2021 - Current
Life Enrichment Assistant
Heritage Senior Living
08.2020 - 11.2021
Activity Assistant
Heritage Senior Living
08.2019 - 11.2021
Caregiver
Heritage Senior Living
03.2016 - 11.2021
Resident Care Aide
Heritage Senior Living
03.2016 - 08.2019
Service Representative
Sixteenth Street Community Health Center
04.2012 - 02.2016
High school diploma - GED
Bay View