Robert Riley
Mobile,AL
Summary
Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Professional sales expert with strong track record in delivering results and exceeding targets in new car sales. Skilled in customer relationship management, negotiation, and closing deals. Strong focus on team collaboration and adaptability to meet changing needs. Reliable and driven to achieve sales goals through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Optician
Walmart Vision Center
12.2024 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Performed basic vision testing for new patients.
Rental Management Trainee
Ward Idealease
04.2023 - 10.2024
- Collaborated with other team members within the company to share best practices and contribute towards overall business growth.
- Implemented marketing strategies to attract potential tenants, resulting in increased visibility for the rental properties.
- Developed comprehensive financial reports, providing a clear overview of property performance to stakeholders.
- Monitored accounts receivable closely, following up on late payments promptly to maintain healthy cash flow levels within the portfolio of managed properties.
- Facilitated tenant retention through proactive engagement and consistent delivery of high-quality customer service experiences.
- Participated in industry events and networking opportunities to stay informed about current trends impacting the rental market.
- Enhanced communication with tenants through regular updates on property-related news or changes impacting their tenancy agreement.
- Managed leasing contracts, ensuring timely renewals and accurate documentation.
- Completed regular assessments of competitor offerings to ensure our properties remained attractive in comparison within the market landscape.
- Coordinated routine inspections of properties to assess conditions and identify necessary maintenance or repair work.
- Maintained strong relationships with vendors, negotiating favorable contracts for services such as maintenance and repairs.
- Efficiently managed multiple rental units simultaneously while maintaining high levels of organization and attention to detail.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Implemented rental asset processes and cleanliness standards.
- Placed sales calls and handled sales for incoming customer calls.
- Maintained up-to-date knowledge of products and services offered to customers.
SSR - Sanis
Cintas
09.2022 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Showcased versatility in handling diverse surfaces, including brick, wood, concrete, and vinyl siding, adapting pressure levels accordingly to prevent damage.
- Established a strong reputation for reliability and professionalism, leading to repeat business and referrals from satisfied clients.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Reported damages and hazardous conditions to management for further action.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Car Sales/Service Advisor
Crown Dodge of Pascagoula
06.2019 - 09.2022
- Assisted in the development of sales promotions, enhancing overall company performance.
- Contributed to a positive work culture among colleagues by offering support whenever needed.
- Organized store displays to effectively showcase featured products and promote special offers.
- Conducted product demonstrations, showcasing features and benefits to drive interest and sales.
- Cultivated a welcoming environment that encouraged customers to explore product offerings without feeling pressured into making purchases.
- Handled incoming calls from prospective clients, providing prompt assistance and engaging them in the sales process.
- Participated in ongoing training opportunities, staying current on industry trends and best practices for customer support.
- Exceeded personal monthly sales goals consistently while maintaining high levels of customer satisfaction.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Analyzed customer needs, providing tailored solutions that drove satisfaction and retention.
- Boosted customer satisfaction by promptly addressing and resolving concerns.
Education
Associate of Arts - EMS
MGCCC
Gautier, MS05-2016
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Repairing glasses
- Optical dispensing
- Adjusting eyewear
- Retail sales
- Optical orders
- Progressive lenses expertise
- Transaction processing
- Frame selection
- Order preparation
- Contact lens
- Product upselling
- Supply management
- Optical equipment operation
- Visual acuity testing
- Eyewear brands
- Display building
- Optical terminology
- Prescription interpretation
- Corrective lens options
- Eyewear trends
- Quality control
- Attention to detail
- Multifocal lenses
- Patient history documentation
- Active listening
- Time management
- Administrative functions
- Rent collection
- Tenant screening
- Rental agreement
- Maintenance management
- Reservations
- Prospecting
- Lead conversion
- Cancellations
- Teamwork and collaboration
- Strong negotiation
- Building rapport
- Persuasion techniques
- Goal oriented
- Cold calling
- Closing deals
- Follow-up skills
- Friendly and enthusiastic
- Data entry
- Recordkeeping and file management
- Office administration
- MS office
- Documentation and reporting
- Decision-making
- Personable and approachable
- Data confidentiality
- Scheduling
- Deadline adherence
Timeline
Optician
Walmart Vision Center
12.2024 - Current
Rental Management Trainee
Ward Idealease
04.2023 - 10.2024
SSR - Sanis
Cintas
09.2022 - 04.2023
Car Sales/Service Advisor
Crown Dodge of Pascagoula
06.2019 - 09.2022
Associate of Arts - EMS
MGCCC
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