Jennifer Palmer
Newark,DE
Summary
Dedicated and efficient Medical Receptionist who works productively with diverse personalities and has experience in busy clinical settings. Knowledgeable in scheduling, medical records, and front desk management. Offers a successful career history comprising more than 25 years. Truly enjoys working in the medical field and making a difference in the lives of all I serve.
Overview
22
22
years of professional experience
Work History
Medical Receptionist
Glassner Family Practice, LLC
09.2015 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Confirmed patient insurance and demographics to keep information current.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed detailed patient messages to the provider and completed follow-up phone calls as needed.
- Acquired medication refill and referral information from voicemail to forward to the provider.
- Obtained insurance authorization for medications as required.
- Organized paperwork and reports for office and patient needs.
- Completed medical records requests in a timely and efficient manner to provide continuation of care.
- Scanned medical records, reports, and results into the electronic medical records system.
Medical Secretary
Christiana Care Neurology Specialists
05.2009 - 06.2013
- Answered telephone calls to offer information, respond to questions, and serve as liaison between provider and patient.
- Swiftly responded to patients with messages from the provider.
- Scheduled and maintained patient appointments.
- Served as check-out person and coordinated follow-up appointments.
- Coordinated patient appointments with imaging and laboratory facilities.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as results and reports and scanned into the electronic medical records system.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
Medical and Legal Secretary
John B. Townsend, III, MD, Neurology Associates
01.2002 - 05.2009
- Prepared medical and legal correspondence between attorneys and physician.
- Scheduled all appointments, depositions, and court appearances.
- Organized and obtained files for legal appointments and court proceedings.
- Forwarded completed IME reports to appropriate attorney and/or insurance company.
- Requested payment for pending IME appointments and appearances.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Managed and maintained medical files and appointments for patients.
- Accurately entered patient demographic and health information.
- Served as connection between physician and patient.
- Communicated test results and physician responses to patients.
- Arranged follow-up, imaging, and laboratory appointments as requested.
- Scanned consultations, medical records, and test results into electronic medical records system.
- Coordinated medication refills and provided information to pharmacies.
Education
High School Diploma -
Padua Academy
Wilmington, DE06.1997
Skills
- Excellent Attention to Detail
- Highly Dependable
- Knowledge of Allscripts EMR system
- Calendar and Appointment Management
- Front Desk Operations
- Answer and Triage Telephone Calls
- Practitioner Support
- HIPAA Guidelines
- Verifying Patient Details
- Co-Payment Collection
- Message and Report Transcription
- Medical Records Management and Maintenance
- Patient Scheduling and Reminder Calls
- Prescription Refills
Timeline
Medical Receptionist
Glassner Family Practice, LLC
09.2015 - Current
Medical Secretary
Christiana Care Neurology Specialists
05.2009 - 06.2013
Medical and Legal Secretary
John B. Townsend, III, MD, Neurology Associates
01.2002 - 05.2009
High School Diploma -
Padua Academy
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