Jennifer Palmer
Roseville,CA
Summary
Dedicated academic advisor playing a key role is student success for over nine and half years in higher education. An experienced advisor, with a proven ability to provide holistic, student focused advising by guiding students from enrollment to degree completion with a high level of retention. Skilled in effective communication, counseling, coaching and relationship building ensures students receive guidance, and encouragement to support their academic success. A strong work ethic with expertise in organizational skills, strong attention to detail, problem solving, maintaining accurate student records, and proficient in student information systems.
Overview
9
9
years of professional experience
Work History
Lead Success Coach
William Jessup University
10.2020 - 05.2025
- Provide holistic student focused academic advising and coaching to support and encourage students toward successful degree completion.
- Serve as the primary point of contact building student relationships and provide support services in the areas of academic advising, degree planning, emotional support and encouragement, student involvement and academic engagement, financial aid guidance, and career coaching.
- Student populations include: Adult Degree Completion, Online Students, Traditional Undergraduate, International Students, Foster Youth, Certificate Students, and Dual Enrollment High School Students.
- Over five years working remotely serving online students.
- Working in a fast paced environment with daily student engagement via appointments, phone calls and emails.
- Provide counseling, coaching, mentoring, and referrals for at-risk student population.
- Collaborate with admissions, financial aid, career services, instructors, Deans, and student services to ensure student support.
- Process course registration, Add/Drop, Early Alerts, Probation Notices, Leave of Absence and Official Withdrawal Forms.
- Manage student records through university spreadsheets, CAMS, Target X, and Salesforce.
- On-board new students with new student appointment's and one on one orientations.
Senior Academic Advisor
William Jessup University
08.2019 - 10.2020
Academic Advising Counselor
William Jessup University
01.2016 - 08.2019
- Provide academic advising and student support for over 250 students in the School of Professional Studies program serving Adult Degree Completion students.
- Serve as the primary point of contact by building strong student relationships providing support services in academic advising, degree planning, social and emotional support, course registration, graduation requirements and career planning.
- Working in a fast paced environment with daily engagement with students via appointments, phone calls, and emails.
- Partner with admissions, financial aid, instructors, department chairs, and student services to support and ensure student success.
- Monitor student academic progress and provide encouragement and support for at-risk and probation students.
- Maintain accurate, detailed student records to track student retention, progress and degree requirements using spreadsheets, live reports and CRM.
- Instrumental in onboarding new students through new student appointments, and new student orientation to ensure a smooth transition.
Education
Master of Arts - Leadership
William Jessup University
Rocklin, CABachelor of Science - Psychology
William Jessup University
Rocklin, CASkills
- Professionalism
- Excellent customer service
- Strong communication skills; written, verbal, and virtual
- Highly organized
- Strong attention to detail
- Relatable
- Student rapport
- Encouragement
- Empathy
- Coaching
- Motivating
- Adaptability
- Confidentiality
- Case management
- Problem solving
- Sensitive to the needs of diverse populations
- Works effectively on teams and the ability to work independently
- Strong ability to work in remote environment
Timeline
Lead Success Coach
William Jessup University
10.2020 - 05.2025
Senior Academic Advisor
William Jessup University
08.2019 - 10.2020
Academic Advising Counselor
William Jessup University
01.2016 - 08.2019
Master of Arts - Leadership
William Jessup University
Bachelor of Science - Psychology
William Jessup University