Hi, I’m
Jennifer Parsons
Mebane,NV
Summary
Dedicated Human Resources Manager proficient in staffing and creating positive environments where employees can thrive and succeed while being fully aware of direct competitors and there strategies
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
23
years of professional experience
Work History
Foundever
Remote Customer Service Agent
03.2024 - 07.2024
Job overview
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
P&P TRANSPORT SERVICE LLC
HUMAN RESOURCES MANAGER
07.2017 - 12.2022
Job overview
- Dedicated Human Resources Manager proficient in staffing and creating positive environments where employees can thrive and succeed while being fully aware of direct competitors and there strategies
- Consult with the senior management to formulate and implement all company policies
- Inform all employees about policy changes
- Look into all employee complaints in a impartial manner
- Design programs and events that will boost morale to maintain or increase employee productivity
- Interview and hire employees then arrange for their orientation and training
- Oversee all employee terminations
- Solve all salary related queries for employees
- Keep records of all employee personnel
- Report all major employee happenings to management
- Be aware of all legal matters concerning employees that can affect the company
Continuous Care
HOSPICE CAREGIVER
11.2015 - 07.2017
Job overview
- Out-patient PCA/Hospice Care giving services
- Serve as a companion to clients
- Manage clients medication
- Prepare clients meals
- Transport clients to medical appointments
- Perform housekeeping duties
- Provide bathing and dressing assistance
- Keep proper care records and report changes Doctor and family
- Encourage socialization and participation in activities
- Follow patient care plan
- Communicate with families, regarding care
- Assist with transfer and mobility
- Shopping and running errands
- Maintain a safe and comfortable home environment
PRIVATE HOME ELDERLY CARE
PCA/HOSPICE CAREGIVER
01.2004 - 01.2015
Job overview
- Out-patient PCA/Hospice Care giving services
- Serve as a companion to clients
- Manage clients medication
- Prepare clients meals
- Transport clients to medical appointments
- Perform housekeeping duties
- Provide bathing and dressing assistance
- Keep proper care records and report changes Doctor and family
- Encourage socialization and participation in activities
- Follow patient care plan
- Communicate with families, regarding care
- Assist with transfer and mobility
- Shopping and running errands
- Maintain a safe and comfortable home environment
ECHOSTAR
CUSTOMER SERVICE & TECHNICAL SUPPORT REPRESENTATIVE
01.2002 - 01.2004
Job overview
- Company Overview: Provider of satellite communications & infrastructure services
- Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Resolved product/policy issues and shared benefits of new technology
- Processed merchandise returns and exchanges
- Processed and issued money orders for customers
- Took special orders in person and over the phone to generate of additional revenue
- Earned 'Top Seller' for two consecutive quarters
- Developed new customer prospects or referrals
- Successfully interacted with customers and retail buyers to expedite orders
- Managed quality communication, customer support and product representation for each client
- Executed outbound calls to existing customer base resulting in increase in sales
- Provider of satellite communications & infrastructure services
Education
Pulaski County High SchoolDublin, Va
High School Diploma
06.1992
Skills
- Performance Optimization
- Operational Efficiency
- Technique Optimization
- Personnel Record Management
- Customer Satisfaction
- Employee Performance Reviews
- Background Check Investigations
- Confidential Records Management
- Reading Comprehension
- Human Resources Department Processes
- Complaint Management
- Managing Employee Relations
- Personnel Conflict Resolution
Timeline
Remote Customer Service Agent
Foundever
03.2024 - 07.2024
HUMAN RESOURCES MANAGER
P&P TRANSPORT SERVICE LLC
07.2017 - 12.2022
HOSPICE CAREGIVER
Continuous Care
11.2015 - 07.2017
PCA/HOSPICE CAREGIVER
PRIVATE HOME ELDERLY CARE
01.2004 - 01.2015
CUSTOMER SERVICE & TECHNICAL SUPPORT REPRESENTATIVE
ECHOSTAR
01.2002 - 01.2004
Pulaski County High School
High School Diploma
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