Jennifer Paterra
Livonia,MI
Summary
Results-focused cosmetologist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
My experience in customer experience and primary caregiving, provides me a strong foundation to advocate and educate the community on their health care options.
Overview
26
26
years of professional experience
Work History
Managing Cosmetologist
Self Employed Services
07.2012 - Current
- Managed inventory levels efficiently, ensuring adequate stock of essential supplies while minimizing excess costs.
- Enhanced salon revenue by implementing effective marketing strategies and promotional campaigns.
- Streamlined appointment scheduling processes for improved customer satisfaction and increased repeat business.
- Stayed abreast of industry trends and emerging techniques through continuous education and professional development opportunities.
- Ensured compliance with all state licensing regulations through proper documentation maintenance and timely renewal submissions for all staff members.
Personal Caregiver
Self Employed
06.2020 - 02.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained detailed records of client progress, enabling accurate reporting to family members and healthcare professionals involved in their care plan.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Implemented creative strategies to keep clients engaged in activities that promoted cognitive functioning and mental stimulation.
Makeup Artist and Hairstylist
Charisma Salon And Day Spa
06.1999 - 06.2012
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
- Scheduled onsite and offsite makeup appointments for clientele.
Education
No Degree - Understanding Alzheimer's And Dementia
Schoolcraft College
Livonia, MI09.2020
Licensed Cosmetologist - Cosmetology
Virginia Farrel Beauty School
Livonia, MI06.1999
High School Diploma -
Adlai Stevenson High School
Livonia, MI06.1999
Skills
- Appointment scheduling
- Active listening
- Relationship building and management
- Client education
Timeline
Personal Caregiver
Self Employed
06.2020 - 02.2023
Managing Cosmetologist
Self Employed Services
07.2012 - Current
Makeup Artist and Hairstylist
Charisma Salon And Day Spa
06.1999 - 06.2012
No Degree - Understanding Alzheimer's And Dementia
Schoolcraft College
Licensed Cosmetologist - Cosmetology
Virginia Farrel Beauty School
High School Diploma -
Adlai Stevenson High School