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Jennifer Lahey
Lowell,MA
Summary
Achieved recognition as Manager of the Year (2023) for exemplary leadership, team development, and delivering outstanding business results at one of Hannaford's busiest locations.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Hannaford Supermarkets
Nashua, NH
03.2020 - Current
- Managed daily operations at a high-volume Hannaford location generating approximately $1.3 million in weekly sales.
- Coached and developed a team of over 65 associates to promote accountability and high performance.
- Oversaw more than 22,000 customer transactions weekly while upholding outstanding customer service standards.
- Addressed complex customer escalations to enhance satisfaction and retention.
- Monitored KPIs to enhance operational performance and efficiency.
- Assisted with hiring, onboarding, scheduling, coaching, and performance management initiatives.
- Supported payroll administration utilizing UKG/Kronos.
- Maintained compliance with company policies, cash controls, and operational standards.
- Recognized as Manager of the Year in 2023.
Store Manager
CVS Health
North Andover, MA
11.2009 - 03.2020
- Assisted in managing store operations at CVS Health for eight years.
- Supported team performance and customer service strategies at Yankee Candle for three years.
- Facilitated store management tasks at Bath & Body Works for three years.
- Aided in operational responsibilities at The Paper Store for one year.
- Contributed to retail management activities at Express for two years.
- Provided assistance in store management functions at Limited Too for five years.
- Oversaw softlines department operations at Bradlees for ten years.
Education
High School Diploma -
Medford High School
Medford, MA09.1988
Skills
Assisted in operational management to boost customer satisfaction
Supported team collaboration efforts among members
Facilitated employee training sessions to enhance skill sets
Aided in recruitment and onboarding of new personnel
Contributed to strategies for performance assessments
Helped develop staffing plans to enhance workforce efficiency
Conducted analysis of KPIs to evaluate operational performance
Participated in initiatives for process improvement
Utilized UKG/Kronos for effective scheduling and time management
Provided payroll assistance to guarantee timely employee pay
Assisted with financial operations and cash flow management
Maintained adherence to industry standards
Resolved conflicts within the team in a constructive manner
Utilized Microsoft Office for various administrative responsibilities
Accomplishments
Manager of the year 23
Manager of the year safety
District trainer
Food safe certification
Community leader
Timeline
Customer Service Manager
Hannaford Supermarkets
03.2020 - Current
Store Manager
CVS Health
11.2009 - 03.2020
High School Diploma -
Medford High School
Career Highlights
- 30+ years of progressive leadership experience.
- Managed approximately $1.3 million in weekly sales.
- Led and developed teams of 65+ associates.
- Oversaw 22,000+ weekly customer transactions.
- Extensive experience in hiring, coaching, operations, and customer service.